We provide essential information and expert advice on a wide variety of topics of interest or concern to people aged 50 or older in Berkshire, their family, friends or carers.
All of our information and advice services are free of charge, Independent and Confidential.
If the person seeking advice or needing help lives outside of Berkshire: find your local Age UK
How to access the service
- Make an enquiry via our Online Form - we'll get back to you within 2 working days
- Come and see us in our offices in Reading, between 9:30am and 1:30pm Monday to Thursday. Ensure you're not kept waiting by making an appointment first using our Online Form
- Call us on 0118 959 4242
- Email us at any time email@example.com - we'll get back to you within 2 working days
If you are struggling to reach us, you may find the Age UK national Information & Advice Line are able to help you - call 0800 678 1174
Topics we cover:
Our advisers are trained to help you on the following topics.
- Social care - such as finding a care home or getting some help at home, and how it's funded.
- Your income - including free benefits checks, help with applying for benefits and pension advice.
- Your home - information on staying warm at home, home adapatations and how to prevent falls.
- Legal issues - such as wills, Power of Attorney, and how to deal with an estate.
The I&A Quality Programme has two main sets of benchmarks, which state that a service must show that it :
• Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
• Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
• Monitors its services and seeks feedback from clients and stakeholders.