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We offer a free and confidential advice and information service for older people, their families and carers. Don't wait until a problem gets out of hand, get in touch so we can help.

Woman helping man with advice

How to access the service

You can access our advice and information service in a number of ways.

By email:

By phone: 01254 266620 

Face to face drop in at Blackburn Library and Darwen Town Hall - no appointment needed

Opening times:

Blackburn Library - Monday to Friday 10am to 4pm

Darwen Town Hall - Weekday mornings 9.30am to 1pm - CLOSED Tuesday


Why choose us

  • Free
  • Confidential
  • Independent
  • Quality assured
  • Fully trained advisers to help you
  • We can provide home visits if required

Our advisers are trained to help you with a range of issues, including:

  • Benefits for pensioners
  • Pensions & other money issues
  • Debt
  • Housing
  • Care, health & support
  • Consumer issues
  • Information about other services
  • Form filling 
  • Letter writing
  • Negotiating with third parties
  • Accessing information and services online

If you think we can help you, no matter how small the issue is, please contact us.

"I didn't understand the forms and it was stressful. You took the stress away and I got more benefit."

Outreach service

Our outreach service can support with home visits by appointment for those who are housebound

Money Advice Service

We also offer free, independent information sessions on a range of financial issues through the Money Advice Service.

Find advice on issues such as:

  • Pensions and retirement planning
  • Borrowing and credit
  • Budgeting
  • Tax
  • Savings and investments

Please contact 01254 266620 to access this service

National Money Advice Service website

Free booklets and online information

  • Age UK produces free information guides and factsheets on a wide range of topics, including bereavement, home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets 

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK information online