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We offer a free and confidential advice and information service for older people, their families and carers. Don't wait until a problem gets out of hand, get in touch so we can help.

Woman helping man with advice

How to access the service

You can access our advice and information service in a number of ways.

By email:

By phone: 01254 266620

At our office: Book an appointment or drop-in to our offices in Blackburn Central Library or Darwen Town Hall

Opening times:

Our information and advice officers are available Monday to Friday:

4 King Street, Blackburn 10am to 4pm

Darwen Town Hall 9.30am to 1pm Mon, Tues, Thurs, Fri - closed Tuesday

Why choose us

  • Free
  • Confidential
  • Independent
  • Quality assured
  • Fully trained advisers to help you
  • We can provide home visits if required

Our advisers are trained to help you with a range of issues, including:

  • Benefits for pensioners
  • Pensions & other money issues
  • Debt
  • Housing
  • Care, health & support
  • Consumer issues
  • Information about other services
  • Form filling
  • Letter writing
  • Negotiating with third parties
  • Accessing information and services online

If you think we can help you, no matter how small the issue is, please contact us.

"I didn't understand the forms and it was stressful. You took the stress away and I got more benefit."

Outreach service

We offer a home visiting service for older people who are unable to come into our offices, providing advice and information in their own homes.

Money Advice Service

We also offer free, independent information sessions on a range of financial issues through the Money Advice Service.

Find advice on issues such as:

  • Pensions and retirement planning
  • Borrowing and credit
  • Budgeting
  • Tax
  • Savings and investments

Please contact our Blackburn office to access this service.

National Money Advice Service website

Free booklets and online information