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Privacy Notice

This Website Privacy Policy applies to Age UK Calderdale and Kirklees and its trading and other associated companies (together "Age UK Calderdale and Kirklees Group").

Download the full Privacy Policy here

Age UK Calderdale and Kirklees Group are committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the site and any services we offer via our site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy may change from time to time, so please check this page periodically.

Age UK Calderdale and Kirklees is a registered charity (number 1102020) and company limited by guarantee (number 5013745). The registered address is 4-6 Woolshops, Halifax HX1 2RJ.

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Calderdale and Kirklees website use in the table below.

Cookie Purpose

User Setting    This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.

ASP.Net_SessionId     When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.

vidi     This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.

BCSI-CS-5B059C53EB35D97E     The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.

__utma / __utmb / __utmc / __utmz    Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.

 For more information about the different types of cookie, visit the ‘About Cookies’ website.

Data Protection

The Age UK Calderdale and Kirklees Group would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. By submitting your email, address and phone number(s) on our site, you are agreeing to being contacted in these ways by the Age UK Calderdale and Kirklees Group. You can unsubscribe from these communications at any time.
If you do not wish to continue receiving information from us or carefully selected third parties please email us or telephone us using the contact details on our website.

•    We will not share your data with a third party we work with unless we have obtained your explicit consent.  We will inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at Data will be held for a period of five years unless otherwise stated or dictated by legislation.

Age UK Calderdale and Kirklees and a number of its trading and associated companies are registered as a Data Controller with the Information Commissioner. Age UK Calderdale and Kirklees is the Data Controller for the purposes of collecting your information on our site(s).

1. What personal information is collected from you?
When you visit the site we collect various personal  details  which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisations Virgin Money Giving, Localgiving  or Barclays Merchant Services, but is not held by us. If you supply such information we are legally bound by the General Data Protection Regulation.

2. How your information is used?
We may use this information in the following ways
•    Process orders submitted by you;
•    to carry out our obligations arising from any contracts entered into by you and us;
•    verify your identity;
•    seek your views or comments on the services we provide;
•    notify you of changes to our services;
•    improve our services or marketing purposes;
•    send you communications which you have requested and that may be of interest to you.
These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.

3. Who has access to your information?
We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the General Data Protection Regulation (GDPR). Age UK Calderdale and Kirklees (including its associated and subsidiary companies) is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

4. How you can access, update or delete your information.
The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at our head office above. You have the right to ask for a copy of the information the Age UK Calderdale and Kirklees Group holds about you and this will be provided free of charge.
If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of this Policy, which will tell you how to contact us to unsubscribe.

5. Security precautions in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, the Age UK Calderdale and Kirklees Group cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

6. Stipulations regarding use of the discussion boards.
Any communication or material that you transmit to, or post on, any public area of the site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish post, disseminate, distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.
The Age UK Calderdale and Kirklees Group will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. Age UK Calderdale and Kirklees Group have the right to remove any material or posting you make on this site at its discretion.

7. What happens when visitors link to another site?
Our site contains links to other websites. This privacy policy applies only to our site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our site.
We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

8. 18 or under.
If you are aged 18 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the site. Users without this consent are not allowed to provide us with personal information.

9. Contact us.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the "contact us" link on our web site.

10. Your Consent.
By using our web site you consent to the use of your information in the way set out above.  If we decide to change our privacy policy we will post changes on this page so that you are kept informed.

11. Complaints.
The Age UK Calderdale & Kirklees Group strives to meet our clients’ expectations on all occasions.  If we fail to do so please forward details to and we will endeavour to resolve any issues as per our Complaints Policy.

Contact details:
Age UK Calderdale & Kirklees
4-6 Square
HX1 1RJ              Like us on Facebook         Follow us on Twitter

Health and Safety Policy

Age UK Calderdale and Kirklees recognises that effective management of health & safety is an important part of operating a successful organisation. The Charity is committed to ensuring that our activities do not adversely affect the health or safety of our employees, volunteers, service users, contractors or visitors.

Download the full Health & Safety Policy here

At Age UK Calderdale and Kirklees we will comply with all relevant UK law and, so far as is reasonably practicable, we will:

1. Follow recognised codes of practice and guidance;
2. Eliminate hazards and reduce risks in the workplace;
3. Control the impact of the working environment and work activities on our employees and volunteers;
4. Protect the health & safety of service users, contractors, visitors and other third parties;
5. Provide appropriate information, instruction and training to enable employees, volunteers and others to work safely;
6. Encourage positive contribution and participation by all employees and volunteers;
7. Define clear responsibilities for employees at all levels to ensure that everyone is able to contribute effectively;
8. Actively monitor our health & safety performance and seek to make continuous improvement in our standards;
9. Regularly review our strategy so as to maintain continuous improvement;
10. Provide adequate resources to ensure that this Policy can be fully implemented.

It is only through the teamwork of all those who work for Age UK Calderdale and Kirklees that the health and safety of everyone can be assured. All employees are expected to assist the Charity and its managers to meet health and safety commitments and to contribute to the effective implementation of this Policy.

Policy Implementation
• Managers must ensure the requirements of this Policy are effectively communicated to all employees within their own area of control;
• The signed general statement will be posted on notice boards at each AUKCK location;
• This policy will be reviewed periodically by the Chief Executive, and in any case, not less than every two years. It will be modified as required by change of circumstances and/or change of legal requirements.

Equality, Diversity and Inclusion Policy

Age UK Calderdale & Kirklees promotes the wellbeing of all older people and works to make later life a fulfilling and enjoyable experience. It recognises that every person is an individual with different needs, preferences and abilities. It aims to reflect this diversity in everything it does, including making its services inclusive and accessible to older people from all sections of the community and attracting and retaining a diverse workforce.

Age UK Calderdale & Kirklees believes that harnessing different life experiences, attributes and contributions from staff, volunteers and service users will make Age UK Calderdale & Kirklees a more effective and inclusive organisation and a better place to work.

This policy sets out our approach to equal opportunities and the avoidance of discrimination at work. It applies to all aspects of employment with us, including pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities. It also covers the treatment and conduct of volunteers.

Download the full Equality, Diversity and Inclusion Policy here

The Policy Statement
Age UK Calderdale & Kirklees values diversity. By respecting and embracing diversity it can maximise its impact through meeting individual needs and staying in touch with the changing societies in which it works.

Staff and volunteers recognise and fulfil their personal role in making Age UK Calderdale & Kirklees a genuinely inviting and inclusive organisation. Equality means being equal, especially in status, rights and opportunities.

Equality of opportunity, valuing diversity and compliance with the law is to the benefit of all individuals working for, and with, Age UK Calderdale & Kirklees as it seeks to develop the skills and abilities of its people. While specific responsibility for eliminating discrimination and providing equality of opportunity lies with managers and supervisors, individuals at all levels have a responsibility to treat others with dignity and respect. The personal commitment of everyone to this policy and application of its principles are essential to eliminate discrimination and provide equality throughout Age UK Calderdale & Kirklees.

Age UK Calderdale & Kirklees has a commitment to diversity, which is about:
• Creating an environment in which individual differences and the
contributions of all our staff, volunteers and clients are recognised and
• Recognising and seeking to redress inequality and disadvantage
• Treating all in a fair, open and honest manner
• Recognising the right of volunteers, employees and service users to be treated with dignity and respect
• Encouraging all staff and volunteers to come forward with any issues they need assistance and understanding with, no matter their background, identity or circumstances.

Age UK Calderdale & Kirklees is committed to:
• Equality of opportunity
• Tackling discrimination and disadvantage
• Tackling harassment and intimidation
• Making its workforce and the organisation, as a whole, more representative of the diverse communities in Calderdale & KirkleesMaking sure our services are delivered equally and meet the diverse needs of our service users and clients by assessing and meeting the diverse needs of our clients
• Monitoring and reviewing this policy regularly
• Having clear procedures that enable our clients, candidates for jobs and employees to raise a grievance or make a complaint if they feel they have been unfairly treated
• Treating breaches of our equality and diversity policy as misconduct which could lead to disciplinary proceedings

Age UK Calderdale & Kirklees will not tolerate less favourable treatment on the grounds of sex, gender, gender reassignment, age, race, colour, nationality, ethnic or national origin, disability, marital/civil partnership status, sexual orientation, pregnancy or maternity, responsibility for dependents, trade union or political activities, criminal record, place of residence, religion, faith or other beliefs, health status or any other reason which cannot be shown to be justified.

Age UK Calderdale & Kirklees will never use cultural practices as a justification for/or to ignore an issue of safeguarding.

Age UK Calderdale & Kirklees believes that discrimination is wrong and should be actively opposed. Discrimination denies human dignity, a freedom for people to be themselves, and a place in a free society.

Age UK Calderdale & Kirklees is primarily committed to the welfare of older people and to maintaining their individual dignity and their value to society. Age UK Calderdale & Kirklees is also committed to a policy of Equality, Diversity and Inclusion in service delivery and in employment practices and will not accept discrimination in its work or provision of services.

This commitment includes training managers and all other employees and volunteers about their rights and responsibilities under this policy. Responsibilities include staff and volunteers conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.

All staff and volunteers should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, volunteers, customers, suppliers and the public.

Safeguarding Policy

1. Introduction
Age UK Calderdale & Kirklees recognises that every older person has the right to live free from abuse. Therefore, the charity has a duty of care to all its service users and to protect them wherever possible from any form of abuse. This policy defines the charity’s method of responding to allegations or suspicions of abuse, whether by Age UK Calderdale & Kirklees staff or volunteers, or by external organisations, family, or carers.

This policy applies to all Age UK Calderdale & Kirklees activities, staff and volunteers Age UK Calderdale & Kirklees has legal responsibilities under the Safeguarding Vulnerable Groups Act 2006. This states that certain activities in relation to vulnerable adults are regulated. These activities are specified as those which involve frequent, intensive and/or overnight contact including training, care, supervision, advice, treatment and transportation of vulnerable adults.

Age UK Calderdale & Kirklees completes Disclosure and Barring Service checks when recruiting staff for roles which will be, or volunteers who will be in regular contact with vulnerable older people. Age UK Calderdale & Kirklees is also required to make a referral to the Local Authority Adults Safeguarding Board whenever a worker or volunteer is reasonably considered to be guilty of misconduct that has harmed a vulnerable adult, or placed such a person at risk of harm. Referrals must also be considered if staff or volunteers suspect a client to be at risk from a family member, carer, etc., external to our organisation.

Download full Safeguarding Policy here

2. Purpose
The policy is designed to:
• provide mechanisms to help safeguard older people from abuse and/or exploitation.
• provide a framework for effective working.
• reduce and prevent incidences of abuse.
• respond quickly and sensitively to suspicions or disclosed incidents of abuse.
• ensure that abuse of a client does not occur as a result, either directly or indirectly, of any of the services offered by Age UK Calderdale & Kirklees.
• increase awareness of issues concerning the abuse of older people
• provide a process for staff who have issues of concern with respect to suspected, disclosed or observed abuse.
• ensure that older people are empowered to speak out for themselves.

Complaints and Compliments Policy

Age UK Calderdale & Kirklees have an excellent record of working with, and on behalf of older people. To maintain and improve this record, we need to listen to what people are saying to us about our actions and our services. That means that if things go wrong we must demonstrate that we have listened to what we are told and takenaction to improve matters. We will take any comment, concern or complaint made about our services or our actions seriously, whether from service users, staff, volunteers or third parties, and will investigate to make sure that we identify and learn from our mistakes. We will look for any patterns within our complaints and implement corrective action, learning from past experiences to improve our services where possible.

Download our full Complaints & Compliments Policy here