call to action boxAge UK Calderdale and Kirklees offer befriending services at home and over the phone. 

Befriending Service

Volunteer befrienders visit you at home

We offer a befriending service for any older person who feels lonely or isolated and try to support them to lead a more fullfilling life.

Following an assessment by our befriending coordinator and a discussion about how we can help, a Volunteer Befriender is introduced to provide face-to-face friendship and support.

There is a small annual subscription for this service of £20/year or £2/month.

Older lady with befriender

You can ask about the service yourself or ask someone to contact us on your behalf. Please give us a call or drop us an email (contact details below).

If you are interested in volunteering as a befriender, we would love to hear from you too! You can download our Volunteer Application Pack here


Tel: 01422 252 040

Call in Time

A free telephone friendship service

Lady on the phoneLiving on your own can be hard to adapt to - particularly if you've been used to sharing your home or time with others. Not having someone to talk to regularly can be lonely and isolating. And that's when a friendly chat on the phone can make all the difference.

Call in Time is a free telephone friendship service run by Age UK. Since 2005 the service has matched hundreds of older people with trained and supported volunteers who, together, enjoy a weekly phone chat about anything from the weather to what's been going on in both their lives.

Our volunteers and the people they call often become firm telephone friends in the process. The calls provide valuable on-going weekly telephone contact to develop a trusted, true friendship.

Get involved

If you have 30 minutes you could spare each week, it's easy to get involved! Just follow this link

You'll be asked to provide a couple of references, fill in some brief details about yourself and have to do a short online induction training session. Then you will be matched with an older person in need of a chat!

What people have said about the weekly telephone calls:

”It makes you feel better and that you are not forgotten".

“It’s very good to talk to her because sometimes it’s the only person I speak to from week to week.”

"Monday afternoon is, for me, often the one bright spot in an otherwise dull and uneventful week. Why? Because on Monday afternoon the ‘phone rings and I find myself talking to Mary, one of the Age UK ‘A Call in Time’ volunteers".

“I am very much happier than I was, I feel like doing things again”

"It is a privilege to be part of this scheme and it certainly adds to my quality of life, Thank you".

"I look forward all week, to the next call".

Request a telephone befriender

If you think that you or someone you know could benefit from a Call in Time, you can find out more and request a call  by contacting the service directly.

Please download the direct referral form or call / email for more information:
Tel: 0800 434 6105

Meet local Call in Time Volunteer, Tracey Newman

Tracey Newman Call in Time volunteerIn the summer of 2015 my employer LV = Britannia Rescue sent an email saying did anyone fancy getting involved in Call in time, Age UK’s telephone befriending scheme. The response I was told was phenomenal but only a few lucky ones got chosen.

I was one of the lucky ones and lucky is the right word because from making my first call to Mary back in October 2015 right up to now, I feel very lucky and honoured to have been given this opportunity.

In my head I had imagined I would be speaking with a person in there 80s who might be widowed and no family near by. I was very shocked to be given a 64 year old lady!!! 64 to me is no age and really struck home to me that loneliness can happen to anyone of any age.

Little did I know that a) it would be so rewarding but b) that I would gain such a good friend from just a 30 minute phone call each week. What's also great is no matter how busy we are at work my 30 minute call happens no matter what smile emoticon:-). Now if I can't make the call that Friday because of holidays and other commitments Mary can still get a phone call from Age UK but we became close very quickly and we just arrange another day so no matter what she always gets a phone call.

We have laughed , cried (when my old dog was put to sleep) and shared many a thought on things happening in the world but I do know that Mary loves her phone call as much as I and I will continue doing this Call in Time forever!



This was generously supported by the Community Foundation for Calderdale

community foundation for calderdale logo

Further information