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Age UK Camden offers a free and confidential information and advice service for older people, their families and carers.

How to access the service

By phone: 020 7837 3777, 10am-4pm Monday to Friday (outside of these times, you can call the National Age UK Helpline 0800 678 1174)

By email: duty@ageukcamden.org.uk

At our office: 45 minute appointments where you can see one of our trained advisers. Book  by calling, emailing or dropping in to arrange an appointment.

Self help: client access to telephone (Mondays 10.30am-12.30pm and Wednesdays from 2.00pm-4.00pm with) with staff on hand to help if needed.

Home visits: these are for people who are housebound and unable to leave their homes.

Outreach: information sessions at the locations below. Booking is essential (please call 020 7837 377).

Outreach locations

  • Second Monday of the month, 10am - 1pm, Great Croft Resource Centre, Cromer Street, London, WC1H 8LF
  • Second Monday of the month, 10am - 1pm, Charlie Ratchford Resource Centre, Belmont Street, London NW1 8HF
  • Last Monday of the month, 2.30pm -  4.30pm, West Euston Partnership One Stop Shop, 29-31 Hampstead Road, London NW1 3JA
  • Last Monday of the month, 2.30pm  - 4.30pm at Abbey Community Centre, 222C Belsize Road, London NW6 4DJ
  • Third Tuesday of every month, 2.30pm – 4.30pm at the Bengali Workers Association Health Project (Surma Centre), 1 Robert Street, London, NW1 3JU
  • Last Tuesday of the month, 2.30pm - 4.30pm at Esther Randall Court, 2 Little Albany Street, London, NW1 4DY
  • Last Wednesday of the month, 3.00pm – 5.00pm, Kentish Town Community Centre,17 Busby Place, London, NW5 2SP

  • Direct payments

    If you are over 65 and receive direct payments from the council we can help you with managing your care package to give you the most flexibility, control and independence.

    Direct payments

  • Accessing local services

    Are you looking for older people’s services in Camden? Then look no further than Age UK Camden’s Online Directory. A simple search tool to find information about care, health, housing, money, leisure and more. 

    Online directory

  • Housing

    We can help with housing issues such as disrepair and house move applications.

    Help with housing

  • Organising care and support

    We can help you to access social care and health services and provide guidance if you're thinking about getting some help at home or need to start looking at care homes.

    You may also benefit from our At Home service.

    At Home service

Worried about abuse?

If you suspect that you or someone you know is being taken advantage of or suffering from some form of abuse, please contact us:

Phone: 020 7837 3777
Email: Safeguarding@ageukcamden.org.uk

You can also find more information on Age UK's website.

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK information online