Complaints or Compliments
Feedback: Complaints and compliments
We are keen to receive feedback as part of our commitment to ensure we deliver the best support possible.
We welcome compliments about things that are going well, to enable us to build on good practice, but also recognise we won’t get everything right.
Anyone who uses our services, or who has been refused a service from Age UK Cheshire can make a complaint. A carer, friend, relative or advocate can also complain on your behalf.
Please be reassured that:
Your complaint will be treated in confidence
We can help you with making your complaint
Your right to a service will not be affected because you have made a complaint
You will not be discriminated against if you have made a complaint
Please download our Complaints leaflet for full details and our procedure on how to make a complaint.
Compliments Form
If you would like to share any compliments please call 01606 305000, email admin@ageukcheshire.org.uk or complete our compliments form.
Complaints Form
Do you have a complaint about Age UK Cheshire. Please complete the form here.