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Age UK Cheshire is a great place to work. Could you bring your skills to our team? See our latest vacancies below.

Working for Age UK Cheshire

Age UK Cheshire is a local independent charity with 122 staff members and more than 250 volunteers. We help over 1500 local older people every year, offering activities, events, befriending and information. It's a great place to work if you really want to make a difference in people's lives.

Information Services Coordinator

Hours – 25 hours per week

Salary - £16,146 per annum 

Location - Ellesmere Port

We are looking to recruit an Information Services Coordinator to work as part of the Charity Services team to develop, sustain and manage the Supporting You and Information and Advice services. 

MAIN DUTIES

  1. Work with the Information Service Manager to develop and maintain the current service plan of Supporting You and Information and Advice.
  2. In conjunction with HR, take overall responsibility for the recruitment of volunteers, including building links with local providers such as Voluntary Action agencies and Colleges.     
  3. Ensure that records and statistics about the work of the services are maintained.  Take responsibility for compiling and returning complete statistical monitoring, evaluation and feedback reports to the Information Services Manager within the required timescales, including Supporting You monitoring, internal monitoring and all Age UK national I&A monitoring.
  4. Take on some casework to the agreed standards of the department in order to maintain technical competency.
  5. To work with the Information Services Manager on a strategy for the development of information and advice services for older people in Cheshire 

All relevant on the job training and support will be provided. 

The hours of work for the position are 26 hours per week to be worked over 4 or 5 days and the working pattern can be discussed at interview. 

A full job description and application form is available below. Please be aware that you will be required to complete an application form to progress with this vacancy. 

DOWNLOAD JOB DESCRIPTION

Closing Date for Applications: No later than 5pm on Wednesday 31st October 2018

 

Customer Services Officer 

Hours – 22.5 per week 

Salary - £9,687.60 per year 

Location – Castle Community Centre, Northwich 

We are currently looking to recruit a Customer Services Officer to provide customer service support to the Social Activities Coordinator with particular responsibility for the control and administration of Day Services groups and coach trips. 

  1. To oversee the smooth running of the pub lunch groups
  2. To be the first point of contact for clients wishing to attend pub lunch groups, providing excellent customer service throughout
  3. Take enquiries via e-mail and phone for OPEL (Older People Enjoying Life) and liaising with OPEL Group Leaders about new member enquiries
  4. Collate paperwork and statistics from the groups to upload onto Upshot and utilising Charity Log to report on attendance figures
  5. Support with the delivery of a quality service to all customers on our coach trips
  6. Support with producing a timely, appropriate and value for money annual coach trip programme.

All relevant on the job training and support will be provided.  

The hours of work for the position are 22.5 hours per week and these would normally be worked over a minimum of 4 days Monday to Friday.  

A full job description and application form is available below. Please be aware that you will be required to complete an application form to progress with this vacancy. 

DOWNLOAD JOB DESCRIPTION 

Closing Date for Applications: No later than 5pm on Wednesday 31st October 2018 

 

Triage Officer

Hours – 21.75 per week

Salary - £10,495.68 per year

Location – CCIL Offices, Denton Drive, Northwich

Age UK Cheshire provides advocacy services to people in Cheshire.  This includes statutory advocacy (Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act advocacy as well as associated roles.

We are currently looking to recruit a Triage Officer to provide an efficient and effective system to support referrals and enquiries into the Advocacy team. The role also involves operating the central Cheshire advocacy hub referral point and assessing the eligibility of referrals and enquiries received into the advocacy service according to statutory and agreed criteria.

Main Duties: 

  1. To handle advocacy enquiries for all types of advocacy for all client groups and clients of all ages.
  2. To allocate case work to Age UK Cheshire or CCIL advocates as appropriate in accordance with agreed criteria and time limits required under advocacy contracts.
  3. To develop and maintain effective working relationships and referral systems, as appropriate to identifies need, with a broad range of service providers both internally and externally who deliver services to clients.
  4. To liaise with out of area advocacy providers or professionals as required if advocacy is required outside of Cheshire
  5. To refer or signpost enquirers to other internal services or external services/projects as required.
  6. To provide some general administrative and clerical assistance to the Age UK Cheshire Advocacy team and advocacy partnership in liaison with Advocacy Support Officer and Senior Advocate.

The hours of work for the position are 21.75 hours per week and these would normally be worked on a Wednesday to Friday.

A full job description and application form is available below. Please be aware that you will be required to complete an application form to progress with this vacancy. 

DOWNLOAD JOB DESCRIPTION

Closing Date for Applications: No later than 5pm on Thursday 25th October 2018 

 

How to apply for a job 

 Unless otherwise indicated, download the generic job application form, which is available as a PDF or Word document, at the bottom of this page.   Completed applications should be emailed to hr@ageukcheshire.org.uk or posted to:

HR Department
Age UK Cheshire
314 Chester Road
Hartford
Northwich
Cheshire
CW8 2AB
 
Applications to be received by 5pm on the closing date. 


Due to the high cost of postage and available resources, we regret we shall not be able to write personally to applicants who are not short listed and if you have not heard from us, within 2 weeks of the closing date, you should presume that on this occasion your application has been unsuccessful.

Application Form

Shops/Day Services Application Form

Please read the section of our Equal Opportunities Policy - Equality and Diversity Policy

Data Protection Compliance 

 

 

If there are no current vacancies listed below, please take a look at the other ways you can get involved with us.