Nail Technician / Beauty Therapist
Step into a pivotal role at Age Cymru West Glamorgan, where you'll be the first point of contact for clients, shaping their experience and making a significant impact.
- Location: 250 Carmarthen Road, Swansea, SA1 1HG
- Hours: Up to 18 hours per week, to be agreed
- Salary: In line with the current Real Living Wage rate.
- Contract: 12-month fixed-term contract
- Start date: TBC
- Benefits: Annual leave, pension, Employee Assistance Programme, practical flexibility, induction and paid training
Key Responsibilities
- Deliver manicure and pedicure-style beauty and wellbeing appointments for older clients, including nail tidying, filing, moisturising and simple nail colour, such as block colour polish, where appropriate and within the agreed service boundaries.
- Create a warm, calm, stylish and enjoyable client experience.
- Help clients feel comfortable, listened to, valued and not rushed.
- Communicate naturally and respectfully with clients with different communication styles, access needs or health conditions.
- Maintain excellent hygiene, cleanliness, presentation and infection control standards at all times.
- Prepare and maintain a welcoming appointment space, including room set-up, cleaning, stock checks and preparation between appointments.
- Complete basic client checks before or during appointments to ensure the service is suitable.
- Recognise when a client’s requirements may fall outside the service and seek advice or redirect appropriately.
- Maintain the clear boundary between this service and podiatry, chiropody or medical foot care.
- Recognise when a client shares sensitive information or raises something that may need to be recorded or passed on under Age Cymru West Glamorgan procedures, including possible safeguarding concerns.
- Encourage rebooking, client feedback and repeat use of the service.
- Help build client confidence in the service through excellent communication and a consistently positive experience.
- Listen to client suggestions and help identify future opportunities to develop the service.
- Support promotion of the service where appropriate, including helping raise awareness with clients, community contacts and local groups.
- Contribute ideas and feedback to help shape, improve and grow the service as it develops.
- Understand that the service must deliver both a brilliant client experience and sustainable income for the charity.
- Represent Age Cymru West Glamorgan positively and professionally at all times.
- Undertake any training required before delivering appointments independently.
Person Specification
We are looking for someone with exceptional people skills who is warm, positive and confident helping older people feel relaxed, welcomed and at ease. You will need to enjoy spending time with people, listen carefully, notice the small details, and take pride in creating a calm, friendly and high-quality appointment from start to finish.
The service will welcome clients with a range of communication styles, access needs and health conditions, so you will need to adapt naturally, patiently and respectfully. You will not be expected to give advice or solve issues, but you will need to recognise when something may need to be recorded or passed on under Age Cymru West Glamorgan procedures, particularly where there may be a safeguarding concern.
As this is a new pilot, we are also looking for someone with drive and flexibility; someone who is motivated to help the service learn, improve and grow. You will understand the importance of rebooking, client feedback, word-of-mouth and repeat appointments, while helping to create a service that older people value, return to and recommend.
Essential Knowledge and Experience
The successful candidate will need:
- exceptional people skills and a warm, calm and confident manner;
- confidence communicating naturally and respectfully with older clients;
- confidence welcoming clients with different communication styles, access needs or
- health conditions, including people who may be hard of hearing, have a speech
- impairment or be living with dementia;
- confidence recognising when sensitive information or a possible safeguarding
- concern may need to be recorded or passed on under agreed procedures;
- a genuine motivation to help people feel good, confident and valued;
- pride in delivering a high-quality client experience;
- strong attention to detail;
- good practical skills and confidence carrying out precise hands-on tasks;
- high standards of hygiene, cleanliness and presentation;
- the ability to work within clear boundaries;
- the confidence to recognise when something is outside their role and seek advice;
- a positive and flexible approach to working in a new pilot service;
- motivation to help build a successful and sustainable service;
- confidence encouraging rebooking, client feedback and service promotion;
- willingness to complete training and development as required.
Desirable Knowledge and Experience
It would be helpful, but not essential, for applicants to have:
- Level 2 or above in Nail Technology, Nail Services, Beauty Therapy or equivalent;
- previous experience delivering manicures, pedicures, nail care, hand care, foot care, beauty, spa or wellbeing treatments;
- experience working with older people, disabled people, unpaid carers or people with different access needs;
- experience in a salon, spa, health, social care, hospitality, community or wellbeing setting;
- experience helping to build, promote or improve a new service, activity or offer;
- Welsh language skills.
Skills and Abilities
- Deliver manicure and pedicure-style beauty and wellbeing appointments for older clients, including nail tidying, filing, moisturising and simple nail colour, such as block colour polish, where appropriate and within the agreed service boundaries.
- Create a warm, calm, stylish and enjoyable client experience.
- Help clients feel comfortable, listened to, valued and not rushed.
- Communicate naturally and respectfully with clients with different communication styles, access needs or health conditions.
- Maintain excellent hygiene, cleanliness, presentation and infection control standards at all times.
- Prepare and maintain a welcoming appointment space, including room set-up, cleaning, stock checks and preparation between appointments.
- Complete basic client checks before or during appointments to ensure the service is suitable.
- Recognise when a client’s requirements may fall outside the service and seek advice or redirect appropriately .
- Maintain the clear boundary between this service and podiatry, chiropody or medical foot care.
- Recognise when a client shares sensitive information or raises something that may
- need to be recorded or passed on under Age Cymru West Glamorgan procedures, including possible safeguarding concerns.
- Encourage rebooking, client feedback and repeat use of the service.
- Help build client confidence in the service through excellent communication and a consistently positive experience.
- Listen to client suggestions and help identify future opportunities to develop the service.
- Support promotion of the service where appropriate, including helping raise awareness with clients, community contacts and local groups.
- Contribute ideas and feedback to help shape, improve and grow the service as it develops.
- Understand that the service must deliver both a brilliant client experience and sustainable income for the charity .
- Represent Age Cymru West Glamorgan positively and professionally at all times.
- Undertake any training required before delivering appointments independently.
Closing date for applications:
9am Monday 13th July 2026.