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Corona Virus Information and Advice 

Coronavirus (COVID-19) Information and Advice 
Coronavirus is a virus that affects your lungs and airways. Find out about the symptoms of coronavirus and the steps to take to stop it spreading. 
Click here to access the full guidance and advice from Age UK which is updated regularly. 

Age UK Doncaster Services and Projects 

During this Coronavirus outbreak we will continue to support Doncaster’s older people in their hour of need. Please call us on 01302 812345 and we will do whatever we can to help you. Alternatively, you can contact us via email 

We are currently assessing older people’s needs to work out how we can be most effective in supporting the older community who need help and support at this time. 
With the government guidance changing on a daily basis we are doing all we can to plan the support that we can offer in the most efficient and effective way possible whilst taking into account the possibility of changes in guidance, and the safety of those we are supporting and of our staff and volunteers. 

Our Services 

Following the announcement of a social distancing policy on 16th March, here is an update on current and potential future Age UK Doncaster services. 


Status as at September 1st 2020



Home Support 

We have put in place our emergency procedures and full services are being maintained. The situation is being reviewed daily. 


The domestic cleaning service has resumed with the necessary precautions in place.

Ageing Well

Our Centre on Bennetthorpe is open with effect from 1st September  

Information and Advice 

Operating a telephone service only. Please contact 01302 811 174.

Home from Hospital 

Home visits are being made on a risk assessed/ mutually agreed basis. 

New referrals are still being taken. 

Dementia Befriending 

Existing service users are being supported on a mutually agreed basis. New referrals are now being taken. 


All contact is being made by telephone. Arrangements to collect shopping is on a mutually agreed basis. 

Please ring 01302 812345 or contact our 

Home and Garden 

Service closed for the foreseeable future. 


Volunteer recruitment. Please contact our Volunteering Officer directly via 
OR, apply to volunteer by completing our online application form by clicking here.

Useful Information and Advice from NHS England

Symptoms of coronavirus

The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

But these symptoms do not necessarily mean you have the illness.

The symptoms are similar to other illnesses that are much more common, such as cold and flu.

How coronavirus is spread

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It's very unlikely it can be spread through things like packages or food. Viruses like coronavirus cannot live outside the body for very long.

How to avoid catching or spreading germs

There are things you can do to help stop viruses like coronavirus spreading:

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean

What to do if you have any health concerns

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures.

If you are concerned that you are unwell, the NHS advice line is 111.