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A free befriending service helping older people in Ealing to engage with their community.

Neighbourly Connectors

Our aim is to match a weekly befriender to an older person to help them have the confidence they need to step out into their community or simply wider their social circle by connecting with a new person from the comfort of their own home. 

Would you like to take up a new activity or pursue an old hobby, or head out and visit a place of interest? Or maybe you just want to do some shopping, or have a chat over a cup of coffee?

All our befrienders are volunteers who are police checked and trained by Age UK Ealing. They are committed to connecting you with your community, empowering you to make positive changes in your life and supporting you whilst ensuring you maintain your independence.

The Service is offered to people who:

  • Are usually over 65
  • Have no more than one other adult living with them
  • Would like to connect with people in the local community

Please note that in order to receive support from a befriender outside of your home, you must be able to mobilise independently or with the aid of a mobility aid. Our volunteers are not able to push wheelchairs or provide physical support. 

Though we treat all referrals on a case by case basis, our befriending services may not be suitable for people with a diagnosis of dementia or mental health issues who require high levels of support. This is due to the fact that these conditions can affect a person's ability to build rapport with volunteers and in some instances, the calls and visits can in fact cause undue distress.  

Companionship and Support

Our befrienders can provide weekly visits to:

  • Have a chat over a cup of tea or coffee
  • Accompany outings to the shops, social activities, or local events
  • Accompany trips to medical appointments, local health promotion talks or health checks
  • Help with paperwork and IT
  • Help find other services and resources

This sounds great, what do I do next?

If you would like to access this service yourself, refer a friend or relative, or if you are a health and social care professional, or voluntary agency, contact us on 02085782712, select option 2 or you can fill out our referral form below and email it to

Telephone Support and Neighbourly Connectors Referral Form.docx

Why not volunteer as a befriender? – help us make Ealing a great place to grow older!

Volunteering is hugely rewarding. As well as being hugely enjoyable, it is an opportunity to ‘give back’ to your community and make a real difference to another persons life.

We welcome volunteers of all ages and backgrounds. All you need is to be able to spare some of your time.

We are incredibly keen to recruit more volunteers that represent the rich diversity of the borough. We are particularly keen to hear from people who speak another language in order to support those who do not speak English as their first language 

Become a Volunteer Befriender