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I&A Volunteer Coordinator

JOB TITLE:      Volunteer Coordinator – Information & Advice Outreach service

Based:             Hastings, Lewes or Hailsham

Salary:             £14 per hour

Hours:             17.5 per week     

About Age UK East Sussex:

We are a local charity that has been supporting older people in our community for over 75 years.

With a dedicated team of staff and incredible volunteers, we deliver services, activities, and advice that make a real difference to people in later life across the county.

We are led by the needs and aspirations of older people, and we’re proud to be the main county-wide charity focused on making East Sussex a great place to grow older.

About the role:

Age UK East Sussex requires a Volunteer Coordinator for an exciting new role in a  new Information & Advice Outreach service covering the whole of East Sussex.

 In this role, you will:

 Support the charity’s Information and Advice service by assisting in the recruitment, training, mentoring and supervising a team of volunteers

  • Support older people across East Sussex with completion of online and paper-based application forms, including welfare benefits, in line with appropriate legislation and best practice
  • Develop a regular calendar of manned drop in events, offering face to face appointments across the county
  • Play a key part in the charity’s work to combat digital exclusion and reduce isolation
  • Ensure activity is compliant and aligned to strategic goals

 About You.

Are you:

  • Committed to improving outcomes for older people?
  • Customer focused with a passion for delivering a welcoming, inclusive and high-quality service?
  • Professional, approachable and resilient, able to manage competing demands

Do you have:

  • Knowledge and practical experience of UK welfare benefit application processes?
  • Experience training, mentoring or supervising others (paid or voluntary)?
  • Experience supporting others with benefit claims applications?
  • Your own vehicle and a full UK driving licence?

If you meet the above criteria, and you’re passionate about making a difference for older people in East Sussex, we want to hear from you.

All fully completed applications must be received no later than 13 April 2026 at 5pm. Interviews will be taking place from 23 April at our one of out offices in Hastings, Lewes, Eastbourne or Hailsham.

Registered Charity Number 1139470

Age UK East Sussex aims to promote and ensure equality of opportunity and equal treatment for all

Application pack