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AUKE Services - Update

Published on 27 March 2020 03:25 PM


As the leading organisation for older people in Enfield, we have worked hard during the pandemic to modify our services and continue to support older people in the borough. Below is an update on our services, and how you can get in touch with us.

Our offices at the John Jackson library, and our Parker Day centre remain closed to the public until further notice, however you can reach us by phone or email 0208 375 4120 or


Our information and advice services are there for anyone who is over 50 and reside in Enfield. They can be accessed at any time.

Information, Advice & Advocacy – We have a small dedicated team who can help people to help themselves to obtain benefits, housing advice, general advice, signpost to Handyman or trusted traders etc. We are offering all our IAA services via telephone or video calls during this time.

Later Life Planning – our LLP Adviser helps people to plan and prepare for their futures. We offer advice and information to help people to understand and coordinate Lasting Power of Attorneys, Wills, Funerals etc. Online awareness sessions via Zoom and You Tube videos available.

Veterans in Enfield Support Project – New project that helps people who have served (even very briefly) in UK Armed Forces or National Service to obtain benefits, grants and connect to others. For more information email


We offer a range of early intervention and prevention services that people can access that complement our advice services.

Falls Prevention Services – Falls Navigators support people to access services to improve balance and prevent falls. Whilst our Tai Chi groups are unable to meet, we’ve launched a weekly online Tai Chi classes and Home exercise packs are available. Navigators can undertake telephone-based assessments or video calls. For more information email

Fit for Life – Usually you’d find our instructors running classes in local gyms and walking groups in parks. Whilst our in-person activities are suspended until safe to meet in groups, we have a Home Exercise Pack and weekly online activities via Zoom and exercise videos via our Age UK Enfield You Tube Channel. Keeping fit and well is a priority to prevent deterioration in health & wellbeing. For more information email

Health & Wellbeing Navigator Service -Our team of navigators will be working with older people in a modified version of our traditional services, whilst we aren’t seeing people face to face we are still case working with people using telephone services or video calling. We offer information & advice, telephone befriending, signposting and referring to local services. Email referrals and enquiries to

ICAN Service (Over 18 service – criteria include people that have dementia, diabetes, stroke, falls, and socially isolated) - Our ICAN navigators offer a telephone based case working alongside people to help achieve their goals, manage health conditions, connect to others and access community activities.

Whilst we can’t meet safely in person we have transferred our popular Tea & Chatter groups to online groups via Zoom, as it’s important for us to offer support as best as we can to help people manage their health conditions and connect to others. We wanted to ensure people that have formed friendships in groups to stay in touch with each other. Dementia Choir is every Tuesday via Zoom. For more information email

Memory Navigators - work with people recently diagnosed with dementia and their families. They can support with a range of dementia specific subjects and general advice. We have swapped our in-person services to offer online activities for people affected by dementia, including our popular Memory Club alternate Friday’s via Zoom.


Parker Centre – While the Parker centre is currently closed, we have modified our service and offer arts, crafts, music, movement, CST and person centred care to people affected by dementia in their own homes.

When it is safe to do so, it is anticipated that our Parker Centre will reopen, and offer day care to people affected by dementia, offering a broad range of activities and respite to carers of people affected by dementia. For more information contact

Home Care Services – throughout the Covid-19 pandemic we have continued to support vulnerable people to live as independently as possible at home with their personal care tasks, companionship and practical help such as shopping, light housework, and continuing with their hobbies and creative activities. For more information email

Footcare – Based at our Parker Centre, our Footcare services offer nail cutting and podiatry to support to people and can be a gateway to many of our services. At present we are considering how we can help people until our premises are open - please get in touch if you need to be seen urgently and we may be able to pass on details of footcare services who offer home visits. For more information email