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COVID-19 Update

Published on 27 March 2020 03:25 PM

COVID-19 Update

Age UK Enfield is working hard to continue to help older people in Enfield, and their carers during this difficult time.

How we can help:

  • Telephone information and advice
  • Telephone befriending
  • Health & Wellbeing navigators
  • ICAN Service
  • Care at home, personal and practical support
  • Shopping and prescriptions collections - coming soon
  • Activities at home for people with dementia

If you need help or advice on the services above:  

Call 0208 375 4120 or email

ICAN service     Health&Wellbeing Service –  add my number !

We are working with Enfield Council Lets Stand Together  

If need you help

If you are currently isolated at home and need some practical support, please complete our Covid-19 community support request form, and Enfield Council will help to connect you to a volunteer in your community.

All requests will be triaged in accordance with need and we will prioritise the most vulnerable in the first instance:

  • Over 70's
  • People extremely vulnerable to coronavirus

Covid-19 community support request form

The purpose of this form is to collect your contact details so we can help connect you to support from a volunteer in your community. We also ask some other questions to find out more about the kind of help you need. If you can get support from family or friends in the meantime, please continue to do so.

If you need any help completing this form, please contact Enfield Council on 020 3821 1966.

How you can help Age UK Enfield :

-              Volunteer: we rely on our volunteers more than ever to help us to help older people

-              Donate: We need to fundraise to continue our work – can you donate, or spread the word to people who can?

We recognise that this is a highly anxious time for older people. Please see some of the links below for other sources of information, advice and support:

NHS information on Coronavirus:

The SilverLine – helpline and telephone befriending

Age UK – information and advice on a range of issues for older people


What is COVID-19?

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell


Staying at home for seven days if you have either have a high temperature or a new continuous cough. This will help to protect others in your community while you are infectious.

Not going to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

People will not be tested if they are self-isolating with mild symptoms.

For more information on the Coronavirus click on the link