Information and Advice

Our Information and Advice Service offers free, independent information and advice on all issues of concern to older people, their families and carers.

We are asked about anything and everything and if we cannot answer your query ourselves  we can usually find someone who can.

We provide Information and Advice from various venues, by phone, through factsheets, via our website and we can also visit you in your home.

If you would like to speak to us, please call our dedicated Information and Advice Line on 01895 544250 between 8 am and 7 pm daily, including weekends and bank holidays, via support from Age UK’s national line, or drop in at one of our Information and Advice Centres below, between 10 am and 1 pm weekdays. We also offer appointments and surgeries at other times.

Uxbridge Information and Advice Centre (Closed on Mondays)
63a High Street, Uxbridge UB8 1JP.

Ruislip Information and Advice Centre (within our retail shop)
105 High Street, Ruislip HA4 8JN

Townfield Centre
Townfield Road, Hayes UB3 2EL (by appointment only)

Advice Quality Standard

We hold the Advice Quality Standard, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality.


  • Money Matters

    Our friendly team can help to ensure that you are claiming all the benefits and allowances, pension and grants to which you may be entitled.

    Learn More

  • Housing & Care Advice

    The thought of moving house can be worrying, especially if you have lived in your home for many years. If you are thinking about moving or downsizing, but are put off because the task seems so daunting, we can help you.

    Learn More

  • Will Writing Service

    In order to ensure that your wishes are carried out and your property and possessions are bequeathed as you would have wanted, it is important that you have a Will in place.

    Learn More

  • Information & Advice Online

    If you have a query that you would like us to try and answer and you prefer not to write or telephone why not email us now?

    Learn More