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This Privacy Policy applies to Age UK Hillingdon, Harrow and Brent and its trading and other associated companies where applicable together “Age UK Hillingdon Group”.

Age UK Hillingdon Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Hillingdon, Harrow and Brent
Age UK Hillingdon, Harrow and Brent is a registered charity (number 1051711) and company limited by guarantee (number 3136052). The registered address is Age UK Hillingdon, Harrow and Brent, 2 Chapel Court, 126 Church Road, Hayes, UB3 2LW.

Privacy Notice 

Age UK Hillingdon, Harrow and Brent understands that your privacy is important to you and we care about how your personal data is used.  We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

In accordance with the General Data Protection Regulations (GDPR), we have implemented this privacy notice to inform you, our clients of the types of data we process about you.  We also include within this notice the reasons for process your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

Age UK Hillingdon, Harrow and Brent would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. By submitting information on our Site, you are agreeing to being contacted in these ways by Age UK Hillingdon, Harrow and Brent. You can unsubscribe from these communications at any time.

If you do not wish to continue receiving information from us or carefully selected third parties please email us or telephone us using the contact details on our web site.

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. We may also share your data and records with external auditors (auditors appointed to check and improve the quality of our services), so we can make improvements to our services.  You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at

Age UK Hillingdon, Harrow and Brent is the Data Controller for the purposes of collecting your information on our Site(s).

1. What personal information is collected from you

Information you give to us: Face to face, over the telephone or via email when enquiring or referring you to a service or in the course of delivering a service; At events or outreach sessions when making an enquiry or referral; When you make a donation.

Information we get from your use of our website: When you visit our website we collect various personal information which may include your name, address, contact details, IP address and information regarding which pages are accessed and when.

2. What type of information is collected from you?

The personal information we collect might include: name, address, telephone number, email address, date of birth, sex, age, disability, health issues, financial situation, service requirements, housing situation. 

3. How is your information used?

We may use your information to identify the service provision required and ensure accurate records are maintained for follow up. The information is also used for monitoring calls. Information is transferred to a secure database and any signed paperwork is filed in secure filing cabinets.

4. Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a third party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

5. Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information.  We consider the following grounds to be relevant:

Specific consent: Where you have provided specific consent to us using your personal information in a certain way (for example for receiving marketing events and fundraising information), by email, text and/or telephone.

Performance of a contract: Where we are entering into a contract with you or performing our obligations under it, for example when you buy products and services.

Legal obligation: Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the Charity Commission or Fundraising Regulator.

Vital interests: Where it is necessary to protect life or health (for example, in the case of medical emergency suffered by an individual at one of our events) or a safeguarding issue which requires us to share your information with the emergency services.

Legitimate interests: Where it is reasonably necessary to achieve our or others' legitimate interests (as long as what the information is used for is fair and does not duly impact your rights). We consider our legitimate interests to be running Age UK Hillingdon, Harrow and Brent as a charitable organisation in pursuit of our aims and ideals. For example to:

  • Send postal communications which we think will be of interest to you
  • Conduct research to better understand our supporters and to improve the relevance of our fundraising
  • Understand how people choose/use our services and products
  • Determine the effectiveness of our services, promotional campaigns and advertising
  • Monitor who we deal with to protect the charity against fraud, money laundering and other risks
  • Enhance, modify, personalise or otherwise improve our services/communications for the benefit of our clients
  • Better understand how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests or, in some cases, if it is in the public interest for us to do so).

6. Fundraising and Marketing

We may ask for your consent to send you information about our Services news, events and fundraising initiatives. This consent is in addition to the consent we ask you in order to deliver a service to you.

We will thank you for and acknowledge receipt of donations (if we have contact details for you). We may send you a Gift Aid form to complete so that we can claim the tax back on your donation.

7. How you can access, update or delete your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at our head office above. You have the right to ask for a copy of the information Age UK Hillingdon, Harrow and Brent holds about you by making a Data Subject Request. 

If you do not want to continue receiving information by email from us please let us know.

8. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is encrypted and protected with additional software.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Hillingdon, Harrow and Brent cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

9. What happens when visitors to our web site link to another site?

Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

10. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

11. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the "contact us" link on our site.

12. Transferring your information outside of Europe

We do not transfer data outside the EEA (European Economic Area).


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