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Discharge Service Support Manager (Buckinghamshire)

Published on 25 May 2022 12:00 PM

Salary: £26,300 per annum 

Hours: Full time – 35 hours a week 

Days and times: Monday – Friday (The post requires evening and some weekend work, being part of a regular on-call rota)

Contract: Permanent 

Location: Age UK Buckinghamshire Office, 145 Meadowcroft, Aylesbury, HP19 9HH (map)

Benefits: 26 days annual leave plus Bank Holidays, competitive pension with employer contribution of 5% and the opportunity to join our health plan.

Closing date: Interviews will be held on a rolling recruitment basis, please do not delay in submitting your application, as the role may close early if a suitable candidate is found

Working in partnership with Age UK Buckinghamshire, we work with older residents across Bucks to deliver a Discharge Support Service. Our service aims to improve the experience of older people at what can be a very difficult time. Leaving hospital can be an anxious period and our teams will work with patients to make this more manageable and to minimise the risk of readmission.

We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to older people’s lives. You will have responsibility of maintaining a high level of service delivery with impressive outcomes. You will lead a team of staff with oversight of each service area, will be highly organised and able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.

The purpose of the role is to manage and deliver the day-to-day operations. Operating across Buckinghamshire, our discharge staff are based at both Stoke Mandeville and Wexham Park hospitals. Our community team are based in the Age UK Buckinghamshire offices in Aylesbury but reach out to serve residents across the county. Additionally, a team of volunteers provide additional capacity and reach.

The hospital teams operate 7 days a week supporting patients on discharge. Over a year more than a thousand patients will be taken home by our teams and helped to settle in safely. The community team support residents post discharge, liaising with any other services, offering practical support to settle in at home such as shopping, light housework or picking up prescriptions and offering a regular call to ensure all is well.

The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful as Discharge Support Service Manager, we are keen to hear from you.

Age UK HHB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

Age UK HHB is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

We offer a range of benefits including 26 days annual holiday plus bank holidays, a competitive pension with employer contribution of 5%, a health plan and 5 days per year commitment to learning and development. 

(see job description & person specification below for a comprehensive overview of all role requirements) 

If you have any questions about the role, or for an informal discussion with the recruiting manager please contact: Liz Tack, Director of Services (Statutory and Trusts) on (07841 800746) or etack@ageukhhb.org.uk

Please send your completed Application Form and Diversity Monitoring Form to hr@ageukhhb.org.uk

Age UK HHB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.