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Head of Services

Published on 03 July 2024 01:00 PM

Salary: £40,000pa

Hours: Full time - 35 hours per week

Days and times: Monday - Friday, 09:00am - 17:00pm (plus support to on-call rota)

Responsible to: Director of Services (Statutory and Trusts)

Responsible for: Services delivery in line with contract and grant requirements across the London Boroughs of Hillingdon, Harrow and Brent. Direct line management of Service Manager(s) as required, and aligned service leads

Employed by: Age UK Hillingdon, Harrow & Brent

Location: Unit 3 Chapel Court, 126 Church Road, Hayes UB3 2LW (map) - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction. Please note this role will require regular attendance within the Hillingdon, Harrow and Brent area for meetings and events

Closing date for receipt of applications: midday, Monday 22nd July 2024

Our Mission at Age UK Hillingdon, Harrow and Brent is to make later life better in Hillingdon, Harrow and Brent. Our values underpin everything we do and our desire is to highlight what is positive about age. We are passionate about making Hillingdon, Harrow and Brent great places to grow old in.

We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to older people’s lives. You will have responsibility for maintaining a high level of service delivery with impressive outcomes.

Age UK HHB is very proud to deliver a wide range of health and wellbeing related services for the NHS and local councils across Hillingdon, Harrow and Brent and in neighbouring Bucks, in partnership with Age UK Buckinghamshire. Our services are expanding and we are looking for someone who can support current and planned delivery of these existing and new contracts.  

Additionally, acting as Deputy for the Director of Services, you will play a leading role in the management of wider services. The wider team includes Community Services, Social Prescribing, and Information & Advice. The directorate is currently responsible for the delivery of services to the value of £1.9 million a year.

You will be a strong leader, highly organised and able to make decisions and use your initiative. The role will also involve further developing robust monitoring processes, systems development, and enhancing workforce capacity, enable us to identify areas for change and improvement. Knowledge and experience of quality management systems is necessary. Additionally, you will lead on Safeguarding, with a strong team of trained and experienced service managers as support in their given areas.

(see Job Pack below for a comprehensive overview of all role requirements) 

If you have any questions about the role, or for an informal discussion with the recruiting manager Liz Tack please contact

Please send your completed Application Form and Equal Opportunities Monitoring Form to Please note we do accept CV's but it will need to be accompanied with a completed Application Form and Equal Opportunities Monitoring Form.

Age UK HHB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

Age UK Hillingdon, Harrow and Brent, is committed to safeguarding and promoting  the welfare of all older people and children within the London Boroughs of Hillingdon, Harrow and Brent. Your role may require you to undertake a DBS check.

Application Documents

We are very grateful for your interest in working with our organisation. We try to respond to all applications within 2 weeks of the deadline but sometimes the amount of interest means that this just isn’t possible. If you have not heard from us within this time period, it will unfortunately mean that you were not successful in this application but please do apply for other roles with us. Thank you.