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Covid-19 Update

We are still here to support you during Covid-19 but this does mean we have had to change many of our existing services. To get in touch with us to see if we can help contact us on 0333 360 3700. To see an update on each service please see our #Together campaign page.

Please note...

We are happy to accept referrals but due to COVID 19, and to keep everyone safe there are some restrictions on our Befriending service. Currently, we are operating a weekly Friendship Call service only and hope to resume face-to-face visits soon.

Here at Age Lambeth one of the ways we try to beat loneliness in later life is through our Befriending Service, where a volunteer visits an older person once a week in their own home.

Our befriending service is for anyone in Lambeth who is a Disabled person, has long-term ill-health, lives with mental health issues, is an unpaid carer or is aged over 55. Research suggests loneliness can be as harmful to your health as smoking 15 cigarettes a day. Befriending provides a person with a valuable link to the outside world and often acts as a gateway to further support and social activity. We match each client with a suitable volunteer who visits them for one hour a week.

What does a befriender do?

A befriender visits you for one hour a week at mutually convenient times. The visits are usually in the clients home, but some of our volunteers meet their clients in a cafe or go for a walk. Some reminisce over old photographs, play cards or board games, or just sit and talk about their lives. Your befriender can be a great link to the outside world and help you access other services, but they themselves cannot help with personal care or offer to counsel - they are just there to socialise.

Why choose befriending?

Befriending can make the difference between just managing and living. The service is flexible and can be used to complement other services such as day services or home care services. Befriending can offer relief to family carers and peace of mind to family living away.

The different types of befriending volunteers you can have:

Regular Befriending

Regular befriending is where we match you with a volunteer-based on your likes, interests and your location. They come and visit you once a week for about an hour, you can sit and chat with a cuppa or if you would like to head out for a walk, to a local cafe or anywhere you fancy visiting. Our team will keep in regular contact to see how you are doing.

Positive Connections

Positive Connections is a befriending project for older people living with HIV that are experiencing isolation specifically due to the stigma associated with living with HIV. It aims to alleviate loneliness by connecting you with a volunteer who also has a positive HIV diagnosis but who are living happily and healthily with the virus. Your volunteer can visit you once a week for an hour in your home or meet you out and about for an activity, a walk in the park, or just a cup of tea and a chat. Our team will keep in regular contact to see how you are doing. Click here to find out more.

Telephone Befriending

Age UK Lambeth wants to reduce isolation and loneliness of older housebound people and those who are self-isolating during the Covid-19 pandemic. 

Phone Friends is a telephone befriending service whereby volunteers are matched to someone in the local community who is suffering from loneliness and isolation. 

Given the huge demand, we are here to serve older and vulnerable people.  We define vulnerable very widely and not only includes those that have been told to self-isolate but anyone with a health condition, disability or are a carer. 

Friendship calls are made by our volunteers to phone the person (beneficiary) to check-in and chat on a regular weekly basis.


Be a Befriender today and help an older person beat loneliness in Lambeth

For more information call us on 0203 1435 836  or email us at myneighbour@ageuklambeth.org