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Age UK London makes great progress with its 'Mind the digital gap' campaign

Published on 16 February 2022 12:09 PM

It's been a few months since the launch of our Mind the Digital Campaign and we are proud of the progress we have made so far. Here are a few things we have been working on:

Mayor's Question Time

Our 'Mind the digital Gap' report was well received and made an impact with many London Assembly Members. Recently, Assembly Members used the statistics and research from the report as a basis for questions to the Mayor of London about access to digital skills training for older Londoners.

Digital Inclusion Task force

The Mayor of London and London Councils launched a new task force to tackle digital exclusion across the capital. Age UK London was invited to join, ensuring that the voices of older Londoners and the challenges that they face (especially those that are offline) will be heard.  

Broadband providers

Data poverty is an issue that needs addressing and we know from our report that affordability is one of many reasons why older Londoners are not online. We are in discussion with major broadband providers about the eligibility criteria (we are recommending that Pension Credit be added) of their social tariffs or affordable broadband packages. When a person on Universal Credit reaches state pension age, they are not entitled to it anymore and they must apply and make a claim for Pension Credit. Take a look at Age UK's website here to find out more about eligibility.

Scams awareness

We know from our report that one of the barriers to going online is the fear of being scammed. Next month, we will be meeting with the Mayor's Police & Crime Office and the Metropolitan Police to discuss this issue as well as the detrimental impact scams can have on older Londoners' lives.

Online Safety Bill

Nickie Aiken, MP for Cities of London and Westminster, wanted to consult directly with older Londoners on their views around online safety as part of the Online Bill development. Age UK London and Age UK City of London brought a group together who were able to provide feedback, share their thoughts, feelings and experiences online, and what might make them feel safer.

If you would like to receive direct updates on this campaign, please sign up to be a supporter here