Many disabled people, particularly people with hidden disabilities and conditions, tell us they struggle to get a seat when they need one.

In September 2016 Transport for London (TfL) trialled a badge and card to help people get a seat when needed. 1,200 people took part in the trial and 96 per cent recommended they launch the badge and card permanently.

We're delighted to announce that the badge and card will launch on Friday 28 April. It is important to note that the badges and cards will not be available on stations for staff to give out on request.

The ways customers can apply from Friday 28 April are:

  • By visting the TfL website here.
  • By calling TfL's contact centre on 0343 222 1234.

More information about the campaign is available in the Frequently Asked Questions document below. If you have a question and the answer is not in the attached document please email

Further information