Health and Wellbeing Coordinator
About the role
The Living Well service is Age UK Merton’s (AUKM) flagship wellbeing programme. We have developed the service over the last six years to provide genuine, high- impact, person-centred assessment and action planning with older people to help them improve their overall health and wellbeing. The Health and Wellbeing coordinators work collaboratively to identify solutions to help clients access high-quality information and advice, practical support to stay independent, to improve their social connections and keep active. In 2024/25 the service worked with over 872 older adults in Merton resulting in 63% feeling safer and more independent, 45% improving managing their money and 49% staying active and healthy.
The Living Well service is part of the Community Support Service, which provides a seamless journey for clients from the point of triage, to meaningful support via Information and Advice and Living Well, the wider AUKM services and signposting & referrals to external support. The Community Support Model promotes collaborative working internally between teams, fostering effective communication and teamwork among staff. The post holder will attend regular Community Support Service team meetings and carry out joint home visits, where necessary, to achieve more impactful outcomes for clients. The post holder will actively highlight the Community Support service during talks, presentations, and external meetings to promote and recommend the model.
The post holder will work closely with partners across the health and care systems including hot desking at Merton Adult Social Care and taking part in multi-disciplinary health and social care meetings to ensure referrals are connected to the appropriate services. The post holders will record and track client action plans using our impact measurement tools and monitoring outcomes to allow Age UK Merton to successfully evaluate the Living Well service.
About you
You are naturally empathetic and positive by nature. You are capable to forge supportive and respectful relationships with clients across varied and underrepresented groups. You are confident and capable of creating an environment and situations where older people are encouraged to express their needs. You will be motivated by finding personalised support solutions for each client to improve their health and wellbeing. Above all, you thrive in an environment driven by values, where you can use your interpersonal and relationship building skills to engage others with energy and credibility both individually and as part of a team.
You are flexible, reliable and proactive in getting out in the community and forging long-lasting relationships with health and social care partners. You are a self-starter who goes above and beyond to promote Living Well services, using your initiative and positive can-do attitude to gain traction and trust with underrepresented communities in the borough of Merton.
To apply please send a cover letter and your CV to: Amy@ageukmerton.org.uk
Check out the job pack below.