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Age UK Merton is an independent charity operating within the national
Age UK network to provide services for older adults in the London
Borough of Merton. Our role is to ensure that older adults can easily
access the advice, support and care they need as they get older.

Our Mission is to make Merton a great place to grow old

Our comprehensive services help over 3,000 individuals each year and are carefully tailored to meet the varied and complex needs of older adults across Merton. We support people across a broad age spectrum with clients aged 50 to 100+. At the heart of all our services is our person-centred Ask Us Anything ethos which positions us as the go-to organisation for older adults, carers and partners across health, social care and voluntary sectors. We are ever conscious of our duty to provide preventative services helping Merton residents to plan for their future and have developed a number of initiatives designed to reach older people at the lower age range, as well as providing excellent support for our traditional client base – those above state pension age.

Our values

We want to be known for:

The go-to place for people to ask us anything about later life

Working with partners across sectors to get the best outcomes for Merton’s older adults

An organisation prepared to innovate, take risks and provide solutions

Empowering people and organisations to make a positive, tangible difference

Robust privacy and confidentiality procedures — trusted staff and volunteers

A supportive, empathic place to work, volunteer or receive support

Providing accredited, person-centred services, respected throughout the borough

Able to attract funding, generate income from diverse sources and maximise resources efficiently


With a strong foundation in place we are seeking to move forward with our three key priorities, improving health and wellbeing by:

1. Providing high quality advice and practical support
2. Building social connection
3. Creating opportunities for lifelong active ageing

Download a copy of our strategic plan.

Annual review 2019 - 2020


Equalities and diversity

Age UK Merton is committed to serving all people who live in our community.  We recognise and accept that we have a legal and moral obligation to prevent and eliminate discrimination of any form.

Our services are for the benefit of older people irrespective of sex, marriage, civil partnership, ethnic origin, disability, age or perceived age, class, colour, creed, HIV/AIDS status, personal circumstances, nationality, religion or belief, sexual orientation, gender reassignment, pregnancy and maternity.

Some of our services may be targeted at particular groups of people from minority ethnic groups to people with disabilities or other minority groups.  Age UK Merton will ensure that all sections of the community are able to access the services provided by the organisation.

We are committed to equality and diversity and through this policy the organisation recognises all relevant legislation Race Relations Act 2003, Disability Discrimination Act 2005 Sex Discrimination Act 1988, Gender Recognition Act 2004, Human Rights Act 1998,  Protection of Harassment Act 1997,  The Employment Equality (Sexual Orientation) Regulations 2003,  The Employment Equality (Religion or Belief) Regulations 2003,  The Employment Equality (Age) Regulations 2006  The Equal Pay Act 1970 (amended 2003),  The National Minimum Wage Act 1998,  Rehabilitation of Offenders Act 1974, Data protection Act 1998, Equalities Act 2010.

Age UK Merton has been a member of Merton Chamber of Commerce since 2014.

What we do