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Friendship Line

  • Location: Age UK Northumberland
  • Price: Free
Call 01670 784 800 for more info

Please note, this service is not available outside Age UK Northumberland - Head Office's catchment area.

Age UK Northumberland
The Round House
Lintonville Parkway
NE63 9JZ
United Kingdom

Our Friendship Line is a free telephone friendship service for people living in Northumberland.

At Age UK Northumberland we're always happy to chat!

Age UK Northumberland Friendship Line

Not having someone to talk to regularly can be lonely. A regular weekly chat on the phone with a friendly volunteer can and does make all of the difference!

The Age UK Northumberland Friendship Line is a free friendship service.

If you, or someone you know, would like a weekly friendly chat and you meet the criteria below, then please get in touch:
• 50+
• Feelings of loneliness
• Lacks a social support network
• Is comfortable having a chat on the phone

Where will my friend be located when they call?

Your friend will be based at The Round House in Ashington, which is where our office is based.

How will you match me with my friend?

The Friendship Line matching process is very straightforward.

When you sign up and register, we will asses your profile and match you with a suitable volunteer.

How will my friend contact me?

Your details will be stored on our secure computer system and your friend will access your telephone number from here. They will not be able to access these details when they aren't volunteering.

What if my friend and I don't get along, can I change my friend?

Sometimes it may take time to build a relationship with your telephone friend. You will have been matched on your shared interests, so we recommend having a few calls before making a judgment.

If you're really struggling then please let us know and we'll talk you through the options available.

How will I know my friendship is safe?

We want to make sure everything’s safe and secure, so before you receive a call from your telephone friend we will have:

• Asked them to provide two references.
• Checked that their name and date of birth matches at their address, and that they are who they say they are.
• Asked them to declare any unspent criminal convictions.
• Asked them to agree with our terms and conditions.

Will my number or personal details be used for anything other than The Friendship Line?

Unless you give us consent to contact you about our other services, we will only use your personal details for The Friendship Line service.

We're Happy To Chat

If you would like to use our Friendship Line service or you would like to refer a friend or family member to the Friendship Line please call: 01670 784 800