Benefits Advisor

Hours: 37 hours per week
Salary: £24,915.80 per annum
Based: Hybrid - home, office and field based in the Mansfield and Ashfield area
Tenure: Fixed Term until 30th September 2026 (with potential for extension)

About the role

At Age UK Nottingham and Nottinghamshire, our Advice team is here to make life easier for older and vulnerable people by helping them to get the financial support they are entitled to. From welfare benefit checks to supporting claims and challenging unfair decisions, we ensure people across our communities don’t miss out on what they need to live well.

We’re a team of paid staff working closely with dedicated volunteers to deliver advice over the phone and through home or community visits – wherever people need us most.

We’re looking for a new Advisor to join us, with a focus on supporting residents in the Mansfield and Ashfield area. This is a rewarding role where every day you’ll make a direct, positive impact on people’s lives.

What you’ll be doing:

• Helping people maximise their income through benefits checks and advice
• Supporting people to complete benefit applications and, where necessary, challenge decisions
• Giving relevant information and signposting on other areas which impact on welfare benefits, such as social care, housing options, and local services

About you

What we’re looking for:

• Someone with experience in welfare benefits or advice services (training provided to build on what you know)
• Great attention to detail, organisation and communication skills
• Ability to work both independently and as part of a team
• Flexibility to meet the changing needs of the service

How to apply

For full details please download an application pack from this website. Alternatively, please contact our Human Resources department for an application pack by email to recruitment@ageuknotts.org.uk or telephone 0115 8599 265.

Closing date: Monday 17th November 2025 at 9am

The vacancy may close early if a high volume of applications are received

Documents

Job description