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Age UK Richmond offers a free and confidential information and advice service for older people, their families and carers. 

First Contact Helpline

First Contact Telephone Helpline 020 8878 3073

Available Monday to Friday, 10am to 4pm.

First Contact provides information and advice for older people in  Richmond upon Thames boroughThe line is manned by an advisor, who can answer queries, provide information and advice, and signpost to other agencies. 

Topics we cover:

Our advisers are trained to help you on a wide range of topics, including the following:

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.

How to access the service

You can access our information and advice service in a number of ways.

By phone: 020 8878 3073

By email:

At our office: Book an appointment or drop-in to our office in Sheen Lane.

Address: Age UK Richmond,  First Contact, Suite 301, 3rd Floor, Parkway House, Sheen Lane, East Sheen, London SW14 8LS

We also offer a Welfare Benefits Advice service to help you claim the money you are entitled to.

Free booklets and online information