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Age UK Sandwell offers a free and confidential information and advice service for older people, their families and carers.

This is a core service for the organisation and provides a drop-in facility for older people, relatives and carers in various locations across Sandwell. We offer specialist advice on issues of interest and information about services, benefits and support groups, either by visiting one of the drop in sessions or by telephone.


Woman helping man with advice

We provide:

  • Advice surgeries on a regular basis throughout the Borough.
  • Home visits to provide information and assistance with forms for the housebound.
  • Our Advisers can call in to your home and help you to complete the many and varied forms to claim benefits such as Attendance Allowance, Carers Allowance etc.
  • Information also available on care homes & nursing care, later life planning (wills and power of attorney), transport, consumer issues, disabilities and local health services.


Information & Advice Staff:

Our Information & Advice Manager is Sadaf Azim.

You can contact the Information Advice Team on 0121 437 0479. 

Please be advised:

Due to the pandemic and the appropriate restrictions our drop-in service and home visits are suspended until further notice. Our information and advice team are available to support you by calling:

0121 437 0479.

Information & Advice Drop-ins:

Information and Advice drop-ins operate across Sandwell as follows (currently suspended due to CoVID-19 restrictions):

Day Location Times
Monday Wesley Church, 291 High Street,
West Bromwich, B70 8ND
10:30am - 1:00pm
Tuesday Glebefields Library, St. Marks Road,
Tipton, DY4 0SZ
2:00pm - 4:30pm
Wednesday Blackheath Library, 145 High Street,
Blackheath, B65 0EA
2:00pm - 4:30pm
Thursday Wesley Church, 291 High Street,
West Bromwich, B70 8ND
1:00pm - 3:00pm
Friday Wednesbury Library, Walsall Road,
Wednesbury, WS10 9EH
9:30am - 1:00pm

Telephone service opening times:

Our information and advice officers are available Monday to Friday, 9:30am to 1:30pm on 0121 437 0479.

Please note that the Information and Advice telephone service is provided by Age UK Birmingham and Age UK Sandwell in partnership, and also links to the Age UK National Information and Advice line where necessary.

The national Age UK Information and Advice line is open 8am - 7pm, 365 days a year on 0800 055 6112.


Topics we cover:

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adapatations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.


 Please Note:

‘Age UK Sandwell are not authorised under the Financial Services and Markets Act 2000 to give clients financial advice. Our advisers can give you a basic outline of the principles of personal pensions and explain some of the common terms. Our advisers cannot advise you which pension scheme to choose or how to deal with a specific issue. If a client wants financial advice in connection with a personal pension, they would need to seek the assistance of an independent financial adviser’

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