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Age UK Sandwell offers a free and confidential information and advice service for people aged 50 and over, their families and carers. 

Contact us on 0121 437 0479

About the Information & Advice Service

Our team of dedicated staff and volunteers provide free, confidential, and independent information on a wide range of subjects including:

  • Welfare benefits
  • Consumer problems and rights
  • Housing options
  • Health
  • Care at home
  • Residential care
  • Family and personal matters
  • Accessing local services

We can also help complete forms (e.g. Blue Badge, Housing/Council Tax Support etc.),make telephone calls and write letters if needed.

If we are unable to help you, we will put you in touch with someone who can.

Accessing the service

You can contact our Information and Advice service in a number of ways.

  • In person:
    Mondays (except Bank Holidays) 10 am - 1 pm at:
    Wesley Church,
    291 High Street,
    West Bromwich,
    B70 8ND

  • By phone:
    0121 437 0479
    (or 0121 437 0033 for the general enquiry line)

  • By email:

  • Home visits are also available, by appointment, for housebound clients only.

Please do keep an eye on our Facebook page and Twitter feed for any minor changesto opening times or operational disruption:


Information & Advice Staff:

Our Information & Advice Manager is Sadaf Azim.

You can contact the Information Advice Team on 0121 437 0479. 

Please be advised:

Face to face appointments at Stratford House are by appointment only. Our information and advice team are available to support you by calling:

0121 437 0479.


Benefit forms such as those for Pension Credit, Housing Benefit, Council Tax Support, Attendance Allowance (AA), Personal Independence Payment (PIP) and DLA, are completed over the telephone and by appointment only.

If you prefer a face-to-face appointment, we can see you at our office in Stratford House, Highgate, subject to current government guidelines regrding CoVID-19. Home visits are also available to housebound clients (only).

General Information and Advice Opening Times:

Our phone line is open Monday to Friday, 9:30am to 1:30pm - 0121 437 0479

If you call us outside these hours, you can leave a voice message and we shall endeavour to return your call as quickly as possible.
Please note that the Information & Advice service does not open on bank holidays.

Our general enquiries line is open 9:30am to 4:30pm weekdays (except. bank holidays) on 0121 437 0033


There has been a rise in all types of scams during the pandemic. Check out the information at the Age UK (national) website for tips on protecting yourself:
Click for Fraud and Scams information
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One first step to dealing with doorstep scammers in particular could be putting a sign in your window - you can download one to print out from West Midlands Police here:

Window sign
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Free booklets and online information