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The information and advice service provides information and advice on a wide range of issues to older people throughout Torbay. Information and advice is at the very heart of Age UK Torbay, providing a professional, caring and confidential service regulated by the Community Legal Service Quality Mark.


To provide information and advice to older people and their carers by telephone, personal contact at our offices, and home visits.


At our Paignton Office, or visiting clients in their own homes throughout Torbay.


Minimum 6 hours per week (Monday - Friday)

Training and support:

Induction programme; benefit and advice training; and regular meeting and support sessions.

Main duties:

  • Interview clients and explore the nature of the problem.
  • Present information to the client in an accessible form, enabling them to identify and choose a suitable solution.
  • Where appropriate and at the client’s request, to act on their behalf and represent their interests with third parties.
  • Inform clients about services that are available and how to access them, including Age UK services; and where appropriate to refer people to other agencies and sources of help.
  • Give help with letter writing and completing forms.
  • Work as part of the Age UK Torbay team.
  • Person Specification:

Skills and abilities required of an information and advice volunteer:

  • Ability to assimilate and understand information by listening and reading, and to use the telephone
  • Ability to write legible and intelligible notes and records
  • to write letters and fill in forms
  • to carry out basic calculations
  • Willingness to work according to guidelines and standards and to take a flexible approach to work requirements
  • An open-minded approach to individuals, avoiding judgement and stereotyping
  • Ability to listen to others and to explain things clearly without jargon or being patronising
  • Knowledge or experience of the lives of older people and their carers
  • Ability to identify problems and solutions in meeting the needs of users
  • Awareness of discriminatory practices and equal opportunity issues, and a commitment to social justice and equity
  • Ability to work as part of a team and to work with other Age UK Torbay staff and other agencies, and to seek and offer support
  • Willingness to learn.

More about the Information and Advice Service

Download Volunteer Application Pack

Our pack gives you all the information you need to apply as a volunteer for Age UK Torbay.

Please return completed application forms to 12 Dendy Road, Paignton TQ4 5DB.

Your help will make a real difference to the lives of older people in Torbay.