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Digital Champions Project Outreach Worker

Published on 22 April 2024 11:00 PM

24 hours per week

£16,274.00 per annum + benefits

Are you a dynamic, highly motivated and proactive individual looking for your next challenge?

We are looking for an Outreach Worker who is passionate about making a real difference to older people to lead the Birmingham Digital Champions and successfully develop, manage and deliver the Digital Champion Programme to older people in the community by working with the wider local Age UK Birmingham team and trained Digital Champions.

In today's digital-focused society, it is important for everyone to have the skills to perform tasks such as paying bills, reporting housing repairs, and staying in touch with loved ones. To address these issues, the Digital Champion Programme offers personalized support to help older people learn the digital skills they believe will be most beneficial to them.

Principal Duties include:

  • To market and promote the Digital Champion Programme in the community, carrying out activities in the community to reach older people directly, inform them about the service, and discuss the benefits of getting online..

  • To support the Project Coordinator to build and support referral pathways for older people into the service by working with other areas of the organisation as well as building external relationships in the community.

  • To work alongside Digital Champions to provide direct support and guidance to older people to get online, in one-to-one and group settings, in community settings or in people’s homes.

  • Support older people through the provision of Digital Skills Sessions in scenarios when it is not possible or appropriate for the support to be delivered by a Volunteer Digital Champion.

  • To work with older people to understand their individual goals and needs when it comes to being online and accessing technology, to enable a person-centred and learner-led approach.

  • To manage record keeping related to older peoples engagement with the service and to ensure data is collected accurately and in line with organisational policies and GDPR. To provide feedback to the Project Coordinator about the involvement of volunteers and older people with the service to inform service improvement.

  • To support the Project Coordinator with managing volunteer Digital Champions, including; planning skills sessions with older people, general project administration and supporting relationship building with volunteers.

How to apply

Send your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides and covering letter no more than two sides also.

Applications can be sent to:

If you would like to discuss this opportunity further, please contact Sukie Binning, Head of Operations, by telephone on 0121 437 0033.

The closing date for applications is Friday 24th May 2024.

Please note - we will be interviewing candidates as they apply, so early applications are recommended.

Age UK Birmingham and Age UK Sandwell are committed to promoting equality of opportunity and diversity within our organisations and in relation to the recruitment and selection of staff. 


Download the PDF of the job description and person specification for this role, below.