Information and Advice Community Officer (Community based in Birmingham only)

25 Hours a week (0.7 FTE) 

£17,016 per annum (plus pension and healthcare scheme benefits) - £13.09 per hour
(FTE £25,185 for 37 hours a week)

The organisation

We are a locally focused charity with over 100 staff and volunteers across Birmingham and Sandwell. We provide services and support to people aged 50+, enabling, empowering, and encouraging them to enrich their lives and live independently. We are looking to grow and expand to reach more older people in Birmingham and Sandwell.

The opportunity

This role is essential in helping clients maintain stable accommodation, improve their health and wellbeing and maximise their income, thereby reducing the need for crisis intervention. The role involves working closely with clients through multiple channels (telephone, email, in-person and within the community) to develop action plans that address practical needs, helping them access essential resources and networks in their communities, such as benefits, debt advice and housing services.

This is a chance to work with a fantastic staff team and wider community of people.
We will provide on the job support, and additional external training as required.

The ideal candidate

This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of advice work in the advice or third sector and experience of working within a fast￾paced environment handling administration and information systems and client interactions. You must have excellent communication and organisational skills, and an understanding of the issues affecting older people. Previous experience of working within Information and Advice is not essential, however, knowledge of welfare benefits advantageous.

Do you enjoy listening and talking to older people?

Are you patient, empathetic and friendly?

Do you have experience of providing information, advice and guidance?

Then this could be the job for you!

How to apply

Send your CV and covering letter (no more than 2 pages) outlining your skills and experience in relation to the Job Description and Person Specification, addressing, at a minimum, essential criteria 1-5.

Applications can be sent to: jobs@ageukbirmingham.org.uk 

If you would like to discuss this opportunity further, please contact Sadaf Azim, Information & Advice Service Manager, by telephone on 0121 437 0033.

Please note – we will be interviewing candidates as they apply, so early applications are recommended.

Age UK Birmingham is committed to promoting equality of opportunity and diversity
within our organisation and in relation to the recruitment and selection of staff.