Information and Advice form filling volunteer

Volunteer role description

Availability:

• Tuesday PM
• Thursday AM / PM

Overview

Form‑Filling Volunteers support clients who need help completing benefit application forms. Staff advisers will already have assessed what the client needs and booked an appointment; your role is to sit with the client—often for up to three hours—and guide them through the form, asking questions and recording their answers accurately.

Main Responsibilities

• Supporting clients in person or by telephone to complete benefit forms
• Asking questions from forms and writing down clients’ responses accurately and sensitively
• Writing up completed cases on our CRM system (where possible)
• Liaising closely with the Information & Advice Officer and other advisers
• Seeking guidance and support when needed to ensure accurate and appropriate form completion

What We’re Looking For

• Strong listening skills and the ability to identify client needs
• Ability to understand written information and explain concepts clearly
• Confident with record‑keeping and form completion
• Non‑judgemental, empathetic approach
• Comfortable working with clients face‑to‑face and over the phone
• Ability to work effectively as part of a team
• Willingness to attend training and development opportunities
• Willingness to complete an Enhanced DBS check

Applying to the role

To apply for this role please download and fill in the Volunteer Application Form below and email it to volunteering@ageukbolton.org.uk. 

For further information, or for an informal discussion, please email kirtimistry@ageukbolton.org.uk or call 01204 382411.