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We provide a free, impartial and confidential service to Camden residents who are 18+ and registered with a Camden GP.
The Care Navigation and Social Prescribing Service consist of four linked services:
- Care Navigation
- Community Links
- Community Connectors
- Wish Plus
Care Navigators provide (up to) six weeks of personalised case management support for Camden residents who are aged 18+, are registered with a Camden GP, and living with one or more long term health conditions.
Our service users receive personalised support and assessment, often in their own home, from a named Care Navigator in order to help identifying needs and to support navigation through the local care systems.
The Care Navigators provide dedicated support for multi-disciplinary teams (practice, neighbourhood, frailty and high intensity users (HIU)), providing advice, information and co-ordination across clinicians and voluntary sector/community services.
Care Navigators can support with access to:
- Home adaptations
- Welfare rights and benefit advice
- Care package requests
- Transport – taxi card, blue badge, hospital transport
- Becoming more social and active – finding local community groups and activities
- Counselling services
- Health services – district nurses, falls teams, mental health teams etc.
As well as exploring ways to help people manage staying well, independent and safe in their homes.
Community Links Health Advocates
The Community Links Health Advocates provide an outreach element to social prescribing, by providing sessions in GP practices and in other community settings, including, but not limited to, libraries, community centres and faith groups, speaking to service users directly and offering support with accessing community activity provision, support, information and advice.
The Community Links Health Advocates aims to improve the service user’s overall quality of life by supporting, signposting and connecting them with community groups and activities and events in their local area.
Community Connectors provide time-limited one to one support for Camden residents aged 60 and over, helping them to get out and about, to meet new people and to take up activities to improve their long term health and wellbeing.
The Community Connectors support individuals in a range of circumstances including when experiencing a significant life change, such as retiring, the loss of a loved one, having a fall, being diagnosed with a health condition and/or a change in ability to get out and about.
We can support with:
- Home visits
- Finding activities that will suit individual requirements
- To accompany individuals to activities initially
- Support to apply for accessible transport solutions
- Onward referrals to access other services.
WISH Plus provides support and signposting to statutory, local authority and VCS organisations and makes referrals to agencies offering warmth, income, safety and health advice and information.
To find out more or make a referral, please contact us on:
- 0800 193 6067
GPs and medical staff in Camden can refer via Emis using the Camden Care Navigation and Social Prescribing Service referral from below
Information about referrals
You can be referred by your GP and clinical practice staff in your surgery.
Please ask your practice staff or your GP to refer you to the service.
Alternatively, you can self-refer by calling 0800 193 6067 or
via e-mail: firstname.lastname@example.org
What happens after I am referred to the Care Navigator?
A Care Navigator will contact you within 3 working days to arrange a time and place to meet you. The Care Navigator can meet you at your GP practice, in your home or at a place that works for you best.