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Health and social care professionals who provide a free, impartial and confidential service to older people in Camden.

With an increasing number of patients with complex and long-term conditions, who need help from a variety of health and social care professionals many rely on their GP as a first point of contact. It has been recognised that sometimes it would be more appropriate for them to access other services directly. The Care Navigators are trained frontline; non-clinical staff provides patients with information about local health and wellbeing services, inside and outside primary care and support with escorted health visits, based at GP surgeries throughout the borough.

Who are Care Navigators for?

You must be a Camden resident aged 60 or over, registered with a Camden GP and:

  • living with one or more long-term conditions or
  • have had an unplanned hospital admission in the last 12 months or
  • benefit from support getting to and from healthcare appointments.

Contact us

07496 370 672 or carenav@ageukcamden.org.uk

Referrals

Referrals are made by GPs and clinical practice staff. Please speak to your GP or practice staff or contact the Care Navigation service.

What happens after I am referred to a Care Navigator?

A Care Navigator will contact you within two days and arrange a time and place to meet you at your GP practice, in your home or a place that works best for you.

Care Navigator outcomes

  • reduction in GP appointments and accident and emergency visits 
  • reduction in hospital admissions
  • improved coordination and access to services
  • improved wellbeing and reduction in social isolation
  • improved independence and safety at home

 

Download our Care Navigators leaflet