Age UK Croydon is an independent charity, whose vision is to promote independence and choice for all borough residents, but especially those in later life by supporting them, ensuring their voices are heard, their beliefs upheld, their views respected and their needs met. Volunteers at Age UK Croydon are valued, trusted and supported in their development and training, whilst getting the chance to make a difference to people’s lives every day. 


Purpose of the Role:

This role will work collaboratively as part of a local integrated prevention team to improve the coordination and quality of care resulting in improved outcomes for older people. The post will be part of locality Integrated Care team with a range of partners including health, social care and GPs.

The PIC Support Volunteer will perform a key role within the team, providing time limited support to older people and supporting the case load of the Personal Independence Co-Ordinator.

Responsible to:     

Personal Independence Coordinator (PIC) team

Overview of Role

The Age UK Croydon’s PIC service supports older people who are living with chronic health conditions to make small, positive changes to their lives and attain their goals in improving their lifestyle. The team consists of paid staff and volunteers and works very closely with the different health and social care teams as well as community services.

Some older people have very complex challenges and require coordination of a range of support from various organisations. An older person participating in the programme will have been visited by an Age UK Personal Independence Coordinator (PIC) who will help them to identify a series of actions which will help them attain their lifestyle goals. The PIC Support Volunteer will be asked to support the person to complete these actions. This may involve supporting people to find ways of getting to local clubs and join in with different activities, such as coffee clubs, storytelling and cinema visits and/or supporting them with their hobbies and interests, whilst they build their confidence and self-esteem


Main task:

To provide individual bespoke motivational support to the older person in order for them to achieve their goals

To support older people to access services, activities and social events in the community and at home.

To enable older people to increase their confidence and independence.

To work within all policies and procedures relevant to the Personalised Integrated Care Programme Partnership, ensuring that individual’s and carers’ information remains confidential.


Skills required

•           Good communication and motivational skills

•           Maturity and sensitivity

•           Excellent listening skills

•           Reliability

•           Confidentiality

•           Flexibility

•           Positivity

•           Ability to think laterally and problem solve

•           Ability to help people to help themselves and not create a dependency

In return, Age UK Croydon offers an extensive training program and will reimburse travel and out of pocket expenses. This role provides a great opportunity to gain valuable work experience and have a better understanding of working with vulnerable and older people. Working hours are negotiable Monday to Friday . Sessions time are 9.30am - 1.30pm and/or 2.00pm—4.30pm. Commitment required is at least 2 sessions per week or one full day. We expect volunteers to commit to at least one term of work.

All appointments will be subject to a Disclosure and Barring Service check and a three months trial period. For more information on how to apply, you can contact or call 020 3701 3264.

Further information