The Wellbeing Studio Volunteer
About Age Cymru West Glamorgan
We are a local charity providing a range of services to our clients, families, and carers across Swansea, Neath Port Talbot, and Bridgend. Our Wellbeing Studio is a welcoming and relaxing space offering a range of wellbeing treatments.
Volunteers play an important role in supporting the day-to-day running of the Studio and helping us provide a friendly, positive experience for every client who visits.
Role Description:
We are looking for friendly, approachable and reliable volunteers to support the day-to-day running of our Wellbeing Studio.
As a Wellbeing Studio Volunteer, you will help create a warm and welcoming environment for clients, from greeting them when they arrive and offering a drink, through to helping them check out following their appointment.
You will also help with the general practical tasks that keep the Studio clean, tidy and ready for clients throughout the day, alongside some light administrative duties.
This is a varied role combining client interaction with general Studio support and administration. The role does not involve delivering or assisting with any treatments or therapies. Full training will be provided for the volunteer duties involved in the role.
We are looking for volunteers who can commit to a regular weekly session during our Wellbeing Studio opening hours. Specific days and session times can be discussed with you as part of the initial volunteer conversation.
Hours: We are looking for volunteers who can commit to a regular weekly session during our Wellbeing Studio opening hours. Specific days and session times can be discussed with you as part of the initial volunteer conversation.
Location: The Wellbeing Studio - Age Cymru West Glamorgan, Carmarthen Road, Swansea.
What will you do?
- Welcome clients, offer refreshments and help create a friendly and relaxed environment.
- Chat with clients and answer general queries, including sharing information about Age Cymru West Glamorgan's wider services where appropriate.
- Help keep the Studio clean, tidy and welcoming, including resetting spaces, light housekeeping and laundry.
- Support clients when checking out, including updating client records and taking payments.
- Ask clients about their experience and help gather feedback.
- Refer any queries or concerns outside of your role to the appropriate member of staff.
- Maintain confidentiality and follow safeguarding, data protection and health and safety procedures.
Please note: This is a client support and Studio volunteer role. Volunteers will not deliver, assist with or provide advice relating to any treatments or therapies offered within the Wellbeing Studio.
What will you gain?
- The opportunity to be part of a welcoming and growing wellbeing service.
- Experience working in a professional, client-facing environment.
- Experience supporting the day-to-day running of an appointment-based service.
- Opportunities to develop communication, customer service and administrative skills.
- Training relevant to your volunteer role, including Safeguarding and Dementia Awareness.
- An understanding of the wider services and support available through Age Cymru West Glamorgan.
- Being part of a friendly and supportive staff and volunteer team.
What skills do you need?
You don't need specialist qualifications or previous experience. We're looking for people who are:
- Friendly, approachable and comfortable chatting with a range of people.
- Welcoming and able to help clients feel relaxed and at ease.
- Reliable and able to commit to an agreed regular weekly session.
- Happy to help with a mixture of client-facing, administrative and light housekeeping tasks.
- Comfortable using a computer or tablet.
- Comfortable handling payments following appropriate training.
- Able to work as part of a team and follow guidance.
- Respectful of client confidentiality and professional boundaries.
- Willing to ask for support when something is outside of their role.
To apply: Email volunteer@agecymruwestglamorgan.org.uk or call 01792 648866 and speak to Louise Parry to have a chat about the role.
Please note that this post will be subject to an Enhanced DBS check.
Please note this is a voluntary position. Age Cymru West Glamorgan will reimburse volunteers for out-of-pocket travel costs including public transport costs.