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Providing information is one of the most important things that we do, especially during these troubled times. We provide free, local and confidential advice for older people, their families and friends, as well as professionals who may be helping to care for older people.

Information and Advice

During the COVID-19 pandemic we are offering a telephone call back service to meet the needs of the community. If you would like to speak to one of our advisers, please contact us.

Call the Information and Advice Service on 01273 476704 or


Our opening hours are: Monday to Friday 9.30am – 4.00pm each day

If you need general advice outside of our local opening hours please call the Age UK Advice Line on: 0800 678 1602 this national help line is open 8am - 7pm, 365 days a year.

How We Can Help You

  • Information about Age UK East Sussex’s services
  • Benefit checks
  • Pension credit
  • Attendance allowance
  • Housing issues
  • Finding support at home
  • Choosing a place in a residential care home
  • Health and social care
  • Leisure and social activities
  • Family and personal matters
  • Filling in forms
  • Accessing local services
  • Utility bill queries
  • Any other issues that affect older people

Our Promise

  • We will not make judgements about clients lives and what they want to do
  • We will try to tackle any discrimination or prejudice faced
  • We will not be influenced by any other interests

Free Booklets and Online Information

Age UK produce a wide range of booklets and factsheets on many different topics.

If you would prefer to just read the information provided online visit the Age UK national website at

Or click the link below to find a complete list of all of the booklets and factsheets.

Age UK Free Information Booklets and Factsheets

Worrying about Fuel Cost this Winter?

If you’re worrying about how to afford your energy bills this winter there are certain benefits, grants and support available that you may be entitled to. To find out more about this and for information on keeping a warmer home this winter, please click below.

Click Here

For More Information

  • Telephone

    01273 476704

    We offer a call back service from 9.30am to 4pm Monday to Friday.

    For help outside these hours call the national Age UK help line on 0800 678 1602. Open 8am - 7pm, 365 days a year.