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With an increase in the cost of energy bills lots of people are struggling to cover the cost. 

If you’re worrying about how to afford your energy bills our Information and Advice Service can provide practical advice on reducing your heating costs and can also check to see if you are eligible for certain benefits, grants and support available, and help you apply.

For more information on help with energy costs and energy saving tips Click Here  

Winter Wrapped Up - For our guide to keeping warm and well this Winter  Click Here 

Cost of Living Grant

Cost of Living Grant - £110 grant for those living in financial hardship, to help with the cost of food, energy and water bills and other associated costs. 

Contact us to find out more

Help with Heating Costs

Winter Fuel Payment An annual payment to help with heating costs.

Warm Home Discount A one-off payment for eligible customers to help those living on a low income or pension.

Cold Weather Payment Extra money for people receiving certain benefits during cold weather.

Help from your Energy or Water Supplier

You may be eligible for extra help and support from your energy or water supplier, including in the event of an emergency, via the Priority Services Register.

You will need to contact your energy or water supplier to be registered on the Priority Services Register. The service is free of charge and is available if you are of pensionable age, in a vulnerable situation, living with dementia, have a disability or communication needs, or are living with a serious or chronic illness.

Click below for more information from Ofgem.

Click here for more information

Keeping Warm at Home this Winter

Living in a cold home can harm your health. It can make a range of health conditions worse, such as breathing and heart problems. It can also impact on your mental wellbeing. To find out how you can improve your energy efficiency, apply for the Winter Warm Check or to get help to apply for energy saving grants please visit Warm East Sussex.

Smart Meters

Smart meters are a new type of energy meter being offered to every household in England, Wales and Scotland. You don’t have to pay to have a smart meter installed. To find out more contact our Information and Advice Service or visit the Smart Energy GB website.

You can also find more information about smart meters on the UK Government Website at

For More Information

  • Telephone

    01273 476704

    Opening hours are:

    Monday to Wednesday 9.30am – 4.00pm

    For help outside these hours call the national Age UK help line on 0800 678 1602. Open 8am - 7pm, 365 days a year