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Due to the current Covid-19 Pandemic we are not able to offer face to face visits but we aim to be able to return to this service as soon as we can

The Telephone Service we can offer is for:-

Residents of the London Borough of Hounslow

  • Aged 60+
  • Who are socially isolated or lonely or
  • are isolated due to physical disability or health issues, or
  • are isolated as a result of being the main carer for a spouse or relative
  • can be self-referred or have agreed to being referred for the service.

A referral form can be found at the bottom of this page.  We receive referrals from GP’s, Hospitals, Health Professionals, Friends and Family members and direct from the individual themselves.  If you don’t want to complete a form just call us on 0208 560 6969.

The service involves Age UK Hounslow volunteers who have been recruited, inducted and trained to speak to elderly and vulnerable residents at home.  We aim to match a volunteer, called a `Befriender’ to the resident taking on board language issues / interests etc where possible.  All volunteers are security checked and all data regarding a resident is kept securely.

The allocated Befriender will call the resident at an agreed time on a regular basis.  We think it is important that the same person calls each time to enable a friendship to develop and enable us to identify any changes in the resident that may require additional support.

If you want any further information on the service for yourself or someone else please call us on 0208 560 6969 Monday to Friday 9.00 am to 5.00 pm.


Download information on our Befriending service here