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We would like to reassure our clients, customers, visitors, staff and volunteers that we are monitoring the Coronavirus situation and are following current published advice.

The symptoms of coronavirus are:

a high temperature
a new continuous cough

You should stay at home for 7 days if you experience any of these symptoms.

You can find the latest information on what to do if you have symptoms on the NHS website

If you are experiencing symptoms (however mild), have returned from a country with Coronavirus or have been in close contact with someone who has coronavirus, please do not visit our shops or community centres, attend day care, lunch clubs, our other groups, activities or sessions, and if you are a Home Care client please call us to let us know on 0116 299 2266. This will help to protect others in your community while you are infectious, including the Age UK staff and volunteers needed to provide ongoing care and support to older people.

We know that many older people will be concerned about coronavirus and may be worried about leaving their home. We have put a range of measures in place to protect our clients, staff and volunteers working with older people and to enable us to continue to help older people and ensure that they do not become isolated. These include:

• Redeploying staff and DBS checked volunteers where possible to support older people in the community
• Introducing additional hand sanitisers for use by staff, volunteers, visitors and customers in our buildings
• Sanitising our minibuses daily before transporting older people
• Reviewing entry points at buildings to reduce footfall through common entrance doors
• Trying to relocate groups and services should landlords take the decision to close buildings to the public
• Offering alternative home-based support for older people who cannot or prefer not to attend day care, even if only through brief visits for core support needs
• Deploying staff to telephone older people no longer able, or preferring not, to attend our services
• Calling for donations of small care packages for older people which can be dropped into our offices or community centres for us to distribute to vulnerable older people in need. Donations should be limited to small bags containing toiletries (hand gel, soap), 1 – 2 tins of food, ambient non-perishable food and toilet paper/tissues).

We have received numerous, very kind offers of help from members of the public offering to visit vulnerable older people. We recommend that you focus on family, friends and community neighbours to make contact and ensure they are safe, well and have sufficient provisions.

To help keep you safe and well, please follow these Do’s and Don’ts:

wash your hands frequently with soap and water for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin immediately
try to avoid close contact with people who are unwell


touch your eyes, nose or mouth if your hands are not clean

May we remind you that we have an Advice Line which is free, confidential and independent which can help with anything that affects your quality of later life. It is open from 9am to 1pm on weekdays on 0116 299 2278 or you can email us