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This Privacy Policy applies to Age UK Leicester Shire & Rutland and it trading and other associated companies where applicable (together "Age UK Leicester Shire & Rutland Group").

Age UK Leicester Shire & Rutland Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Leicester Shire & Rutland website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie  Purpose
UserSetting This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.
ASP.Net_SessionId  When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.
vidi  This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.
BCSI-CS-5B059C53EB35D97E  The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.
__utma / __utmb / __utmc / __utmz Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.

Data Protection

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Leicester Shire & Rutland is a registered charity (number 1146649 and company limited by guarantee (number 7844309). The registered address is Lansdowne House,113 Princess Road East, Leicester, LE1 7LA.

If you have any questions around this privacy policy, you should contact our GDPR Officer, Chris Randall on Chris.Randall@ageukleics.org.uk.

How do we collect information from you?      

Information you give to us

This could be when you donate, access a service, attend an event, make a phone call to us, email us, fill in a form either online or physically, make an enquiry, lodge a complaint or submit a payment.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when. If you fill in an online enquiry form we collect the data you have provided for the purpose of taking the action required in cognizance of your requests/wishes/enquiries expressed in writing within the enquiry form, and only those expressed in the enquiry form. By contacting Age UK Leicester Shire & Rutland by means of an enquiry form, Age UK Leicester Shire & Rutland will reply to the enquiry using the contact methods specified by the user who is contacting us.

What type of information is collected from you?

The personal information we collect might include: name, address (including postcode), email address, telephone number, IP address, date of birth.

We do not ask for special category data to be provided on this website, i.e. on its enquiry webforms. However, if a website user elects of their own volition to provide us with special category information, such as, race; ethnic origin; politics; religion; genetics; health; sex life; or sexual orientation we will only collect this data if absolutely necessary (e.g. it has a significant bearing on an enquiry/request/action to be taken).

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • reply to a communication made by a website user to Age UK Leicester Shire & Rutland;
  • provide further information to a website user which the selfsame website user has requested;
  • put a website user in contact (with their permission) with a relevant internal department in line with the needs they have expressed to Age UK Leicester Shire & Rutland in a communication they have made by means of the website.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

  • consent
  • legitimate interest
  • contract

Fundraising and Marketing        

We do not actively market, or send fundraising messages, to members of the public who have provided their details via the website.

Your choices

If at any point having opted in to receive information, you change your mind, you have the right to opt out. You have the right to opt out of receiving communications from us at anytime by contacting enquiries@ageukleics.org.uk

You can also change the way we contact you at any time by calling or emailing enquiries@ageukleics.org.uk / 0116 299 2233

In order to opt out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact GDPR Officer, Chris Randall on Chris.Randall@ageukleics.org.uk or 0116 220 540.

Data will never be disclosed to unauthorised persons. 

Anyone whose personally identifying data we hold (herein referred to as the Data Subject) has the right to access this personal data. Any individual who wishes to exercise this right, should first make an application in writing to be sent the appropriate Subject Access Request form obtainable from the HR Manager (Diane Hurst, Diane.Hurst@ageukleicsorg.uk) Compliance to any request will be dealt with within 40 days.

Data subjects are entitled to give written notice to the data controller (Anthony Donovan, Executive Director, Anthony.Donovan@ageukleics.org.uk) to stop processing personal data on the grounds that processing is likely to cause unwarranted substantial damage or distress. The data controller must reply within 21 days confirming his intention to comply with the request or alternatively state why the request is unjustified.

Data subjects can give written notice to the data controller (Anthony Donovan) to stop processing data for purposes of direct marketing.

Data subjects can give written notice challenging any decision made about him/her based solely on automated decision making. Automated decision making is defined as a decision making process by automatic means for example using a CV scanning process or an automatic analysis of the results of psychometric tests.

The data subject can apply to the Data Commissioner to carry out an assessment to establish whether the processing of personal data is being carried out in compliance with the data protection act.

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely.

All data is stored on password protected servers and our CRM system uses password protection, and encryption during data transport.

Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

Your data is never transferred outside the European Economic Area (EEA).

Complaints

If you want to make a complaint, you can do so by contacting Diane Hurst on Diane.Hurst@ageukleics.org.uk or 0116 2046445.

Our Complaints Policy

Review of this Policy

This policy was last reviewed June 2018. This is kept under regular review and updated where necessary.