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We are not currently able to accept new referrals for the telephone befriending service.

If you are aged 50 +, living alone and are having to self-isolate, you might find it difficult to keep in touch with family and friends or you may be missing out on regular face to face contact and friendship groups. If you like the idea of chatting on the phone, then you will enjoy our companionship calls.

We have friendly volunteers on hand who can make a regular call to you and are matched with shared interests and common ground in mind. All volunteers are reference checked and receive a full induction before commencing calls. A friendly volunteer will ring you for a regular chat at a time that is convenient for you both. There is no charge for this service.
A telephone befriending call may not be suitable for people with memory loss, dementia or mental health issues who require higher level support. These conditions may affect the person's ability to build a telephone friendship with a volunteer. In some instances, people with these conditions may actually find the calls more distressing.
Although volunteers receive a thorough induction in preparation to commencing calls, they are not trained counsellors or therapists. If this level of service is required, we can help signpost to the appropriate organisations.

Please contact Julia Day: 0116 223 7364 or Email Julia

Telephone Befriending Volunteers