We use cookies to give you the best experience. By continuing to use this site, you are agreeing to our policy. how we use cookies and find out how you can change your browser’s cookie settings.
Skip to content

The Census survey takes place every 10 years and provides local authorities, charities and bodies like the NHS vital information about the population, which they use to help plan services such as transport, health and social care.

Older Londoners are the fastest growing demographic in London and it is vital that all older Londoners can access any support they may need to take part.

The Census takes place on Sunday 21st March and each household is required to complete it on this date or soon afterwards. This time it is online, which is great for many but also means some people will need more support.

We’ve compiled answers to a number of questions that you or someone you know may have.

Is it true that the Census is online?
Yes, most people are expected to complete the Census online. Households will receive a letter with a unique ‘household access code’. To complete the Census someone from the household should go to www.census.gov.uk, select ‘start census’ then enter their unique household access code.

Do I have to complete the Census online?
No. Not everyone will be able to complete the Census online for a variety of reasons. You can call 0800 141 2021 to request a paper copy to fill in and return. If you call the helpline you can speak to a member of staff by selecting ‘option 3’. 

Who can I talk to if I need support completing the Census?
There are local Census Support Centres in every London borough and the City of London. For support (including details of your nearest Census Support Centre) call 0800 141 2021.

Can someone from the Census go through the form with me to help me complete the Census?
Yes. If you call the Census helpline on 0800 141 2021 you can arrange a time for someone to call you back in order to go through the Census form with you.

Is the Census Support helpline free to call?

Does the Census Support helpline have a Text Relay Service?
Yes. You can call the Text Relay Service on (18001) 0800 141 2021.

Is support available in different languages?
Yes. You can call the free language helpline on 0800 587 2021.

Is a large print format available?
Yes. Please call 0800 141 2021.

Is information available in Braille?
Yes. Please call 0800 141 2021.

Is British Sign Language support available?
Yes. Support is available online at https://census.gov.uk/help-when-you-need-it

Am I allowed to help someone complete the Census?
Yes. Guidance on helping someone with the Census is available at https://census.gov.uk/help-when-you-need-it 

Will my local Age UK be able offer help?

Yes. A member of the Information and Advice team at your local Age UK will be happy to help. You can find your local Age UK here.