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Age UK Norfolk is committed to the provision of high quality services and to seeking continuous improvement.

We want our service users/customers to be satisfied with the service they receive from us and delivering quality and improvement is at the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers as valuable information in helping us put things right when they go wrong.
For more information (including how to make a complaint) please view our Complaints and Adverse Comments Policy and Procedure.


To request a copy of our Complaints and Adverse Comments Policy and Procedures, please contact Vicky Aitken by calling our office on 01603 787 111 or emailing