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Social Services

Emergency care situation 0344 800 8020


111 – emergency dentist and other emergency health issues not requiring an ambulance


UK Power Networks 0800 3163105 - 24 hour cover every day


If you smell gas call the Gas Emergencies Services for all areas on 0800 111 999
(24 hour cover every day)

Anglian Water

Water supply and sewerage queries and emergencies - 03457 145 145 (24 hours a day, 7 days a week)

Cruse Bereavement Care

Day by Day Helpline - 0808 808 1677


Helpline 116 123 (UK) - available 24 hours, every day

Ambulance - 999

Police – 999 Emergency
           – 101 Non-emergency

Useful Contacts

Carers and caring

Care for Carers
A Carers Group Support Association designed to help new and existing Carers Support Groups.

The Care Workers Charity
Charity providing support to current, former and retired care professionals by granting assistance to relieve financial hardship or sickness.

Carers Direct
A national information, advice and support service for carers, including a helpline and directory of all carers' related services across England.

Chill4us Carers
An online community for adult carers who look after a family member, partner or friend in the UK.

Carers Council for Norfolk
CCN works to raise the profile of Carers’ issues and to improve the quality of their lives.

Norfolk Carers
A range of services is being provided through Norfolk Carers, commissioned by Norfolk County Council and the Norfolk Clinical Commissioning Groups.

Kiloran Trust
A place of respite in west London where full-time carers at home can go for a holiday/supportive break.

Norfolk Carers Support

Norfolk Independent Care (NIC)
NIC brings together representatives from independent and voluntary residential, domiciliary care and supported living sectors for older people and younger adults with mental ill health, learning difficulties or disabilities. It represents the views of the sectors and works in partnership with Norfolk Adult Social Services and the Care Quality Commission.

The Herbert Protocol 

If you are caring for somebody with dementia, the Herbert Protocol is there to help provide you with reassurance, and help you keep your friends and relatives safe.

The Herbert Protocol is a document which is completed by a relative, friend, neighbour or carer, and is kept at home or in a safe place. If contains important information about a vulnerable person which is very useful to the police officer attending. Should your loved one go missing, information is easily on hand about routines, medical requirements and favourite places to visit and can be handed over to the police, alleviating the worry of collecting it together during a stressful time.

Find out more and download the Herbert Protocol Form from the Norfolk Constabulary website.


Care and Repair West Norfolk
Helping older, vulnerable and disabled people to live independently in their own homes in a healthy, safe and secure environment for as long as possible through home adaptation, repair and improvement.

Norfolk Trusted Trader
A directory of service providers in various trade sectors, including home maintenance and improvement, and personal care services. It enables consumers to make informed decisions, based on information provided directly from the people who have used the services of a business.


LILY - Living Independently in Later Years Online Directory
An online directory for older people living in West Norfolk, providing information about a wide range of services, activities, advice and guidance, primarily for the over 65s.

Norfolk Association of Local Councils
Membership based Association of Parish and Town Councils, representing over 400 Parish and Town Councils in the county.

Norfolk Citizens Advice Bureau

Norfolk Community Advice Network (NCAN) Advice Directory

Norfolk County Council

Norwich City Council


Action on Hearing Loss
The UK's largest charity providing support for people with hearing loss and tinnitus.

Alzheimer's Society
A membership organisation which works to improve the quality of life of people affected by dementia.

Arthritis Care
The UK's largest organisation working with and for all people who have arthritis.

Rheumatoid Arthritis
This is a new organisation committed to raising Rheumatoid Arthritis (RA) awareness. They do this by ensuring health resources worldwide have the most accurate, and well-researched arthritis information available.

Asbestos Victim Support
A charity providing support and information for sufferers of asbestos related illnesses and their loved ones.

Counselling Directory
A support network of UK counsellors and psychotherapists, with information on their training and experience, areas of counselling covered, fees and contact details.

Department of Health

The Wellbeing Service  - The Wellbeing Service provides many different options and resources for people experiencing common mental health problems such as stress, anxiety and low mood.

Provides classes of gentle exercise to music for older people and for anyone of any age with a disability.

Responsible for planning and managing health services for patients across Great Yarmouth and Waveney.

James Paget University Hospitals NHS Foundation Trust

Mesothelioma UK
A national resource centre dedicated to providing specialist Mesothelioma information, support and improved care and treatment.

National Health Service

NHS Abdominal Aortic Aneurysm Screening Programme
All 65-year old men in Norfolk, Great Yarmouth & Waveney can now benefit from screening for abdominal aortic aneurysms (also known as AAAs) as part of a new national screening programme.

Norfolk and Norwich NHS University Hospitals Trust

Norfolk and Norwich NHS University Hospitals Arts Project
The Hospital Arts Project plays an important role in providing a positive health care setting and healing environment for patients, staff and visitors through a wide-ranging programme of arts.

North Norfolk Clinical Commissioning Group
Responsible for planning and managing health services for patients across North Norfolk.

Norwich Clinical Commissioning Group (CCG)
Responsible for planning and managing health services for patients across the Greater Norwich area.

Nutritionist Resource
Provides general advice about nutrition and the ability to search for a nutritionist.

Queen Elizabeth Hospital King's Lynn NHS Trust

The UK's leading charity offering information, support and advice to people with sight loss.

South Norfolk Clinical Commissioning Group (CCG)
Responsible for planning and managing health services for patients across South Norfolk.

West Norfolk Clinical Commissioning Group (CCG)
Responsible for planning and managing health services for patients across West Norfolk


Solicitors for the Elderly
National organisation of lawyers who provide independent legal advice for older people, their families and carers.

'Tell Us Once' death registration scheme
This service makes reporting a death easier by notifying key local and central government departments and council services in a single appointment with the local authority.


Disability Grants
Provides information about grants available for people with a disability, for example towards the cost of equipment, holidays, housing and days out.

Financing Retirement
A reference point on preparing for and financing your way through retirement.

Funeral Costs Help
Offers accurate and impartial advice on funeral costs including how to keep them low.

StepChange Debt Charity
StepChange (formerly CCCS) is a debt charity which provides debt help that is free, confidential and impartial.

Older people's organisations

Age Connected Great Yarmouth

Age UK

Age UK Norwich

Breckland Older People's Forum

Broadland Older People's Partnership

Centre for Policy on Ageing
The Centre promotes debate about issues affecting older age groups, raises awareness of the needs of older people, and encourages policies to enable older people to live life as fully as possible.

Independent Age
Provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services. This is integrated with local support, including one-to-one and group befriending schemes.

Norfolk Older People's Forum

Norfolk Older People's Strategic Partnership
The Partnership ensures that older people across Norfolk receive the services relevant to them and which they need to help them remain living independently in the community. It also works to improve joint working between different partner organisations.

Norwich Older People's Forum

South Norfolk Older People's Forum

Personal and social

Action on Elder Abuse
Organisation that works to protect and prevent the abuse of vulnerable older adults.

Living Made Easy
The Disabled Living Foundation (DLF) runs this website containing information about products designed to make life easier for older and disabled people.

Norfolk Safeguarding Adults Board

SSAFA: the Armed Forces charity

Training facilities

the elms business space
Meeting and training rooms in Old Catton, Norwich, equipped with modern business facilities.