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  1. Guide to our Services 09.22a.pdf (PDF, 1 MB)

    locally to provide vital services across the county. Our relationship with other Age UK charities allows us to share knowledge and expertise, and to actively promote the wellbeing of older people through

  2. DBS Policy - Sept 2025.pdf (PDF, 292 KB)

    lone visiting 6 DBS Update Service 6.1 The Disclosure & Barring Service (DBS) Update Service allows: • applicants to keep their DBS certificates up to date • employers to check a DBS certificate. The

  3. Serious incident reporting policy - SMT approval 18 June 2025.pdf (PDF, 364 KB)

    incidents to the regulator. The Charity Commission also states that data on serious incident reporting allows it to better understand risks facing the sector and take appropriate action. 4.2 However, the Charity

  4. Use of AI in the workplace - SMT 27 April 2026.pdf (PDF, 326 KB)

    manipulate older people or donors, such as through scams or identity theft. o Discrimination: Allowing Generative AI systems to unfairly treat people based on characteristics that are protected by the

  5. Grievance Policy - Sept 2025.pdf (PDF, 310 KB)

    GRIEVANCE POLICY Version: 11th August 2025 Page 5 of 8 5.5. If their representative cannot attend on a proposed date, they can suggest another date. This date must suite everybody involved. The new ... been previously involved with the grievance. 6.4. At the same time as inviting the individual to attend the appeal, AUKN will remind them or their right to be accompanied/represented at the appeal hearing

  6. Age UK Norfolk Strategic Plan V4 2024 - 2027.pdf (PDF, 18 MB)

    brand partner of Age UK (national), our relationship with other Age UK brand partners across the UK allows us to share knowledge and expertise, and to actively promote the wellbeing of people in later life ... provide these services free of charge We should offer services to those below State Pension age to allow for a longer lead in time for later life planning where we have capacity to do so. Unmet service needs

  7. Norfolk Factsheet 1 Emergency Response Telephones 09.20.pdf (PDF, 221 KB)

    (online shop) or call on 0800 9788800. Email: sales@buddi.co.uk The Canary activity-monitoring system allows people to check on relatives living elsewhere. For information, go to https://www.canarycare.co.uk/ ... and want safety and independence indoors and out. It operates using the mobile phone network and allows the end users to continue living at home without restrictions. There is a small, mobile alarm device

  8. NF factsheet 1 Emergency Response Telephones Sept 2019.pdf (PDF, 321 KB)

    (online shop) or call on 0800 9788800. Email: sales@buddi.co.uk The Canary activity-monitoring system allows people to check on relatives living elsewhere. For information, go to https://www.canarycare.co.uk/ ... and want safety and independence indoors and out. It operates using the mobile phone network and allows the end users to continue living at home without restrictions. There is a small, mobile alarm device

  9. NF1 Emergency Response Telephones.pdf (PDF, 212 KB)

    (online shop) or call on 0800 9788800. Email: sales@buddi.co.uk The Canary activity-monitoring system allows people to check on relatives living elsewhere. For information, go to https://www.canarycare.co.uk/ ... and want safety and independence indoors and out. It operates using the mobile phone network and allows the end users to continue living at home without restrictions. There is a small, mobile alarm device

  10. NF factsheet 1 Emergency Response Telephones.pdf (PDF, 227 KB)

    (online shop) or call on 0800 9788800. Email: sales@buddi.co.uk The Canary activity-monitoring system allows people to check on relatives living elsewhere. For information, go to https://www.canarycare.co.uk/ ... and want safety and independence indoors and out. It operates using the mobile phone network and allows the end users to continue living at home without restrictions. There is a small, mobile alarm device