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  1. Complaints Policy May 22.pdf (PDF, 223 KB)

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers ... arrangements are made with all parties for the appeal to be heard. The complainant will be invited to attend and will be informed that if they so wish they can be accompanied by a family member, friend or representative

  2. Befriending Manual V3 August 2024.pdf (PDF, 708 KB)

    home from hospital and needs extra emotional support at that time. We limit the calls to weekly to allow us to call as many people as possible as the service is always in high demand often operating a waiting ... service they offer and committing themselves to initial induction, training and periodic updates. • Attending at least 1 volunteer catch up a year and engage in the Age UK Norfolk volunteer community. • Informing

  3. AUKN Accounts 2021.pdf (PDF, 2 MB)

    or iPad and the loan of a device for a 12 -week period. In addition, with the closure of many attendance-based groups and clubs across the county, we launched a new on-line platform, engAge, in November ... Independence and partnership are important to us:  Our partnership with other Age UK charities allows us to share knowledge and expertise, to actively promote the well-being of older people through collective

  4. Companionship Manual 2025.pdf (PDF, 633 KB)

    ensure that details are checked and updated. • Staff update CLOG. • Update CLOG with training events attended in the Clubs and Clinics section. If group emails are sent, volunteers' email addresses must be ... Group ‘Volunteer catch up’ twice a year via a Teams link. It is expected that active volunteers will attend at least 1 network meeting a year and engage in Age UK Norfolk’s Volunteer community. 8. Service

  5. December 2024 Diary dates( 16th Oct version).pdf (PDF, 5 MB)

    December Diary Dates We will be attending 3rd December- Love Downham Market Shop on Bridge Street10am to 1pm Creative Socials to book- Afternoon Event – WATSON: The Final Problem Watson. An old soldier ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  6. December 2024 Diary dates( 15th Oct version).pdf (PDF, 5 MB)

    December Diary Dates We will be attending 3rd December- Love Downham Market Shop on Bridge Street10am to 1pm 10th December- Love Dereham Community Lunch at The Baptist Church Creative Socials to book- ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  7. Nov 2024 Diary dates ( 16th Oct version).pdf (PDF, 5 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  8. Complaints Policy May 22.pdf (PDF, 223 KB)

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers ... arrangements are made with all parties for the appeal to be heard. The complainant will be invited to attend and will be informed that if they so wish they can be accompanied by a family member, friend or representative

  9. Nov 2024 Diary dates ( 25th Sept version).pdf (PDF, 5 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  10. IDN800 I&A Adviser Volunteer Role 10.18.pdf (PDF, 175 KB)

    Dementia Awareness and Equality & Diversity. Information & Advice volunteers are further required to attend rolespecific training and an induction depending on their location. Responsible to Information &