Skip to content

Search

Site search

  1. Jan 2025 Diary dates 20th Nov version.pdf (PDF, 5 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  2. December 2024 Diary dates( 30th Oct version).pdf (PDF, 5 MB)

    December Diary Dates We will be attending 3rd December- Love Downham Market Shop on Bridge Street10am to 1pm 5th December-11am to 2pm Beaupre Hall , Outwell( alongside Freebridge Community Housing Advisor) ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  3. Website Service Advocacy.pdf (PDF, 139 KB)

    need to be made that affect their lives. We assist older people by giving them information which allows them to make informed choices. To obtain our help, telephone our advice line (0300 500 1217 Monday-Friday

  4. Data protection policy - SMT approval 18 June 2025.pdf (PDF, 375 KB)

    Chief Executive (Interim) 20th June 2023 Amended point 5 last bullet point from ‘12 months’ to attend or complete data protection awareness training sessions at intervals ‘as appropriate to their role ... that the appropriate action (if required) is established to mitigate the impact of the incident • to attend or complete data protection awareness training sessions at intervals as appropriate to their role

  5. March 2025 ( as of 29th Jan)Diary dates.pdf (PDF, 2 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  6. Nov 2024 Diary dates ( 30th Oct version).pdf (PDF, 5 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  7. Complaints policy.pdf (PDF, 456 KB)

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers ... arrangements are made with all parties for the appeal to be heard. The complainant will be invited to attend and will be informed that if they so wish they can be accompanied by a family member, friend or representative

  8. Data protection - data protection policy 20 July 2023.pdf (PDF, 313 KB)

    Chief Executive (Interim) 20th June 2023 Amended point 5 last bullet point from ‘12 months’ to attend or complete data protection awareness training sessions at intervals ‘as appropriate to their role ... that the appropriate action (if required) is established to mitigate the impact of the incident • to attend or complete data protection awareness training sessions at intervals as appropriate to their role

  9. NFK 3 Support for Norfolk carers 05.20.pdf (PDF, 373 KB)

    you do not have any people who can help nearby, care workers will provide an initial response to allow enough time to plan what will need to happen next. For information, go to https://www.norfolk.gov ... entitled to benefits which are all means-tested and depend on your own personal circumstances. Carer’s Allowance, Carer’s Credit and Universal Credit (Carer element) are government benefits you might be eligible

  10. Lone Working Policy 22.11.24.pdf (PDF, 290 KB)

    environment; and 7.1.2 Training and supervision - line managers will ensure that staff / volunteers: • attend any training related to the management of violence and aggression, including conflict resolution ... will also provide staff with support following an incident or near miss, allowing the member of staff sufficient time to attend counselling if required and follow up and act on incident reports. 8 ACTIONS