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  1. Grapevine March 2025.pdf (PDF, 6 MB)

    year. A significant factor in this success has been the legacy income of over £200,000, which has allowed us to maintain our financial stability and ensure that we continue delivering vital services. March ... have launched a new annual notification service for volunteer subscribers to the Update Service, allowing subscribers to confirm they still require the service. Once volunteers receive this notification

  2. Nov 2024 Diary dates ( 30th Oct version).pdf (PDF, 5 MB)

    opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information ... opportunity to improve wellbeing, try something new and meet others in a safe environment. Free to attend, but booking is essential. Click on the link below to go to the website page. There is more information

  3. Data protection policy - SMT approval 18 June 2025.pdf (PDF, 375 KB)

    Chief Executive (Interim) 20th June 2023 Amended point 5 last bullet point from ‘12 months’ to attend or complete data protection awareness training sessions at intervals ‘as appropriate to their role ... that the appropriate action (if required) is established to mitigate the impact of the incident • to attend or complete data protection awareness training sessions at intervals as appropriate to their role

  4. Data protection - data protection policy 20 July 2023.pdf (PDF, 313 KB)

    Chief Executive (Interim) 20th June 2023 Amended point 5 last bullet point from ‘12 months’ to attend or complete data protection awareness training sessions at intervals ‘as appropriate to their role ... that the appropriate action (if required) is established to mitigate the impact of the incident • to attend or complete data protection awareness training sessions at intervals as appropriate to their role

  5. Complaints policy.pdf (PDF, 456 KB)

    the heart of what we do. We see our complaints process as a positive tool in improving standards, allowing us to learn from people’s experiences of our services and we consider feedback from service users/customers ... arrangements are made with all parties for the appeal to be heard. The complainant will be invited to attend and will be informed that if they so wish they can be accompanied by a family member, friend or representative

  6. NFK 3 Support for Norfolk carers 05.20.pdf (PDF, 373 KB)

    you do not have any people who can help nearby, care workers will provide an initial response to allow enough time to plan what will need to happen next. For information, go to https://www.norfolk.gov ... entitled to benefits which are all means-tested and depend on your own personal circumstances. Carer’s Allowance, Carer’s Credit and Universal Credit (Carer element) are government benefits you might be eligible

  7. Lone working policy - approved 18.02.26.pdf (PDF, 352 KB)

    environment; and 8.1.2 Training and supervision - line managers will ensure that staff / volunteers: • attend any training related to the management of violence and aggression, including conflict resolution ... will also provide staff with support following an incident or near miss, allowing the member of staff sufficient time to attend counselling if required and follow up and act on incident reports.

  8. Lone Working Policy 22.11.24.pdf (PDF, 290 KB)

    environment; and 7.1.2 Training and supervision - line managers will ensure that staff / volunteers: • attend any training related to the management of violence and aggression, including conflict resolution ... will also provide staff with support following an incident or near miss, allowing the member of staff sufficient time to attend counselling if required and follow up and act on incident reports. 8 ACTIONS

  9. NFK 3 Support for Norfolk carers factsheet.pdf (PDF, 367 KB)

    you do not have any people who can help nearby, care workers will provide an initial response to allow enough time to plan what will need to happen next. For information, go to https://www.norfolk.gov ... entitled to benefits which are all means-tested and depend on your own personal circumstances. Carer’s Allowance, Carer’s Credit and Universal Credit (Carer element) are government benefits you might be eligible

  10. 2019-NFK 3 Support for Norfolk carers factsheet.pdf (PDF, 367 KB)

    you do not have any people who can help nearby, care workers will provide an initial response to allow enough time to plan what will need to happen next. For information, go to https://www.norfolk.gov ... entitled to benefits which are all means-tested and depend on your own personal circumstances. Carer’s Allowance, Carer’s Credit and Universal Credit (Carer element) are government benefits you might be eligible