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  1. AUKN Annual Report 2024.pdf (PDF, 8 MB)

    should continue to provide services free of charge offer services to those below State Pension age, to allow for a longer lead in time for later life planning where there is capacity to do so. The Charity’s

  2. Lone Working Policy.pdf (PDF, 179 KB)

    entering a property, make an excuse and leave. 7. Keep a clear path to an exit so that you don’t allow yourself to become trapped. 8. Carry a mobile telephone and leave it switched on. If your safety

  3. Age UK Norfolk Annual Report 2022-2023 (singles).pdf (PDF, 2 MB)

    people are often quite protective of their financial situation, and it is a real privilege to be allowed into their lives to the extent necessary to complete the benefit check process. Conversations we

  4. Policy - safeguarding policy 20 Dec 2023.pdf (PDF, 660 KB)

    are within the hearing of others • not offering to transport an adult in your own vehicle • never allowing yourself to be drawn into inappropriate attention seeking behaviour • never entering a room where ... part of your role – this is likely to be considered a regulated activity • never engaging in, or allowing, any sexually provocative games, whether based on talking or touching • never making suggestive

  5. Safeguarding policy - May 2025.pdf (PDF, 639 KB)

    within the hearing of others  not offering to transport an adult in your own vehicle  never allowing yourself to be drawn into inappropriate attention seeking behaviour  never entering a room ... of your role – this is likely to be considered a regulated activity  never engaging in, or allowing, any sexually provocative games, whether based on talking or touching  never making suggestive

  6. Policy - safeguarding policy 20 Dec 2023.pdf (PDF, 660 KB)

    are within the hearing of others • not offering to transport an adult in your own vehicle • never allowing yourself to be drawn into inappropriate attention seeking behaviour • never entering a room where ... part of your role – this is likely to be considered a regulated activity • never engaging in, or allowing, any sexually provocative games, whether based on talking or touching • never making suggestive

  7. Use of AI in the workplace - SMT 27 April 2026.pdf (PDF, 326 KB)

    manipulate older people or donors, such as through scams or identity theft. o Discrimination: Allowing Generative AI systems to unfairly treat people based on characteristics that are protected by the

  8. Guide to our Services 09.22a.pdf (PDF, 1 MB)

    locally to provide vital services across the county. Our relationship with other Age UK charities allows us to share knowledge and expertise, and to actively promote the wellbeing of older people through

  9. DBS Policy - Sept 2025.pdf (PDF, 292 KB)

    lone visiting 6 DBS Update Service 6.1 The Disclosure & Barring Service (DBS) Update Service allows: • applicants to keep their DBS certificates up to date • employers to check a DBS certificate. The

  10. Serious incident reporting policy - SMT approval 18 June 2025.pdf (PDF, 364 KB)

    incidents to the regulator. The Charity Commission also states that data on serious incident reporting allows it to better understand risks facing the sector and take appropriate action. 4.2 However, the Charity