We hope that you find the services provided by Age UK North Craven helpful and supportive. We always welcome your comments and suggestions on how our services could be improved.
Naturally, being told when we do things particularly well pleases and encourages us, but if you have a complaint we like you to let us know so we can look into the matter. In the first instance, please give your complaints, compliments and comments to the organiser of your service.
Compliments and suggestions
If we've done a great job, or someone from Age UK North Craven has really gone the extra mile, please do get in touch and let us know. We also like to hear your suggestions and ideas for improvements.
In the case of a complaint, if there is a problem that remains unresolved by the service organiser, please contact Sue Bradley, Chief Officer of Age UK North Craven, who may ask you to put your comments in writing or arrange for your comments to be recorded and agreed with you. We hope that by this stage any difficulty would have been solved.
However, if you are unhappy, you have the right to approach the Complaints Committee of Age UK North Craven and you may have a friend/relative with you when you attend the Committee meeting.
Finally, if you still feel dissatisfied, you have the right to refer a complaint to the Executive Committee of the Standards Council for Domiciliary Care. This applies only to the In Safe Hands and Hospital Aftercare schemes.We would be happy to provide you with the Standard Council's leaflet on their own cornplaints procedure.
The organiser of your service, the Chief Officer and the Trustees of Age UK North Craven can all be contacted through our office.