Cheaper broadband and phone packages

From maximising income to cutting costs, we're all trying to find ways to save money. But did you know you might be able to save on your broadband and phone packages with a social tariff?

Social tariffs are available to people claiming Universal Credit, Pension Credit and some other benefits. You might have heard them referred to as ‘essential’ or ‘basic’ broadband by some providers. They’re delivered in the same way as normal packages, just at a lower price.

What are the benefits of a social tariff?

• It's available to those on a variety of benefits. If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available.
• It's cheaper than a regular package. Current prices range from £10 to £20.
• Fast, unlimited broadband. Most tariffs offer superfast broadband at speeds over 30 Mbit/s – fast enough for you to keep in touch with friends and family, stream HD films or shop online.
• You'll pay next to nothing to get set up. If you do have to pay any setup costs, these should only be small. Your provider should tell you before you sign up.
• It could cost nothing to switch. If your provider offers a social tariff, you can switch to it at any time, free of charge.
• The price won't go up mid-contract. You won't pay any more than what you agree at the start of the contract.
• It costs nothing to leave. You won't pay a fee to leave the tariff before the end of your contract.

Who qualifies for a social tariff?

If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available. Some providers also include people on other benefits such as Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance, and Income Support. The person receiving the benefit will need to be the main person on the contract.

If you're not currently receiving one of these benefits, our team can help you find out if you're eligible. Call us today on 0191 280 8484.

How do you apply for a social tariff?

First, check if your current provider offers a social tariff. You can apply for most tariffs online, or call your provider and ask to switch.

If your provider doesn’t offer a social tariff, you can switch to one that does. Your provider might let you leave your current contract without paying a penalty fee.

For a full list of broadband and phone social tariffs, head to www.ofcom.org.uk/social-tariffs.

What other support is available?

There is lots of support available for people aged 50+ in North Tyneside. To find out what additional support you may be eligible for, call us today on 0191 280 8484 or get in touch online.