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Information & Advice Team Achieve Quality Standard

Published on 24 October 2019 10:00 AM

Age UK Northumberland Receives Information and Advice Quality Marque

We’re very proud to announce that Age UK Northumberland has received accreditation in both The Age UK Information and Advice Quality Programme (IAQP) and Advice Quality Standard (AQS) for Information and Advice services provided to over 50’s living in Northumberland.

Successful accreditation from both programmes, has been achieved as a result of a rigorous assessment process, which took place over a six month period and reviewed the accessibility of services, quality of advice given, customer care, and processes and procedures used to manage the delivery of information; ensuring that advice is provided in a clear, consistent and caring manner.

Amy Whyte, Head of Charitable Services, says “Achieving both The Age UK and Advice Quality Standard accreditation, demonstrates our commitment to providing consistent, relevant and effective advice, in a clear and caring way. We are all very proud of our Information and Advice team’s achievement; they provide an extremely valuable service within our community and deserve this accolade”

Age UK Northumberland is a local independent charity, working with the community to support older people, their families and carers. We provide services for older adults throughout Northumberland which include: information, advice, advocacy, personal care, exercise and falls prevention classes, befriending, lunch clubs and day centres.

For more information about the range of services and support available from Age UK Northumberland please call 01670 784 800, email us at info@ageuk-northumberland.org.uk or go to our website: https://www.ageuk.org.uk/northumberland